Kristina Miller
Poland,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career and ready for the next step in responsibility. Passionate in developing others to reach their potential and in being of service to the mission and to people. Breadth of experience enables connections between people, process, and technology that drives results and outcomes. Life-long learner, driven by curiosity to continually grow personally and professionally.
Overview
16
16
years of professional experience
Work History
Manager, Culture and Learning Delivery
Bon Secours Mercy Health
02.2019 - Current
- Leads team of six associates responsible for effective virtual, learning delivery of Core Curriculum with average NPS score of 77.05 (Excellent)
- Designed and implemented Marketing and Learning Transfer strategy resulting in engagement measured by email open and click rates above industry average of 36% and 4%, respectively
- Supports optimization of digital adoption through uPerform to realize organizational ROI
- Brandon Hall Award recognitions: Bronze in 2023 for ‘Best Advance in Creating Learning Strategy’ and Gold in 2022 for ‘Best Innovative Learning Program.’ Responsible for weekly Virtual New Associate Orientation (vNAO) experience for average of 1,000 associates monthly
- Led project team resulting in design of digital onboarding tool for Care Innovation Clinical Units as part of Way We Work Initiative
- Design and deliver training/presentations throughout organization
- Designed and implemented workflow processes to seamlessly integrate responsibilities of another team into Delivery resulting in improved efficiency and cost savings
- Collaborate to provide cross-training opportunities to maximize team agility and performance.
Director of Culture and Learning
Mercy Health
08.2013 - 01.2019
- Oversaw New Associate Orientation Experience averaging 150 associates each month
- Collaborated with functional leaders (Executive Leadership, Mission, Nursing, Ancillary) to design and deliver team retreats
- Responsible for training and development of over 300 leaders through facilitated Learning and Growth tracks, quarterly Leadership Development Institutes (LDIs) and New Leader Orientation
- Supported Market Leadership in talent development process through talent planning, reviews, and reporting; created learning plans for leaders based off CMA assessment results
- Supported Org Design and CIO during a merger of two legacy I&T functions leading to 2.7 million captured in synergies resulting in a 25% cost savings and 32.9 million or 11% cost savings through application rationalization, data center consolidation and contract optimization
- Led 20 person Change Management team in successful market transition to Workday HCM resulting in >95% accuracy of first pay processing cycle and over 75% unique associate log in within first two weeks of go-live
- Coordinated Workday training sessions and partnered with SMEs and Change Network members to deliver training to 5,000 leaders and associates in market.
Workforce Development Coordinator
Humility Of Mary Health Partners
10.2010 - 07.2013
- Awarded over $200,000 in grant funding over three years from HMHP Foundation to support work-based learning models
- Trained 30+ entry level associates for front-line patient care positions through apprenticeship program leading to 80% placement
- Identified career goals and advancement opportunities to enable workers to find success within each individual position
- Incorporated new training programs such as School at Work (SAW) for post-secondary academic preparedness for frontline associates
- Partnered with local Career and Technical Centers to provide free computer and medical terminology courses to frontline associates
- Created advanced Job Profile for HCA II as part of apprenticeship program and in partnership with local union
- Incorporated National Work Readiness Credential into apprenticeship program to support stacked credentials for transferrable college credit to Eastern Gateway Community College
- Expanded services of Simulation and Education Center to support 5,000 clinical associates with evening and weekend AHA courses and simulated learning experiences
- Generated revenue to hire per diem Educator
- Coordinated immersive training experience with Harvest for Hunger, for over 200 leaders on Bridges out of Poverty principles to support front line associate retention
- Managed staff of five Educators, clinical and non-clinical
Jobs to Careers Project Coordinator
Humility of Mary Health Partners
04.2008 - 10.2010
- Managed $437,000 Jobs to Career grant awarded to HMHP from Robert Wood Johnson Foundation, DOL and Hitachi Foundation as part of national initiative to train incumbent workers for entry-level direct patient care positions
- Collaborated with Ohio Apprenticeship Council to create first acute-care, Registered Apprenticeship in Ohio
- Created and tested work-based learning models of training for Unit Clerk and HCA front line positions
- Managed partnerships with local Career and Technical Centers to create certification of work-based learning (apprenticeship) and transferrable credit of program to Eastern Gateway Community College (EGCC) (3 credit hours)
- Developed strategy for on-site academic remediation for front line associates through ABLE program
- Partnered with community resources to provide wrap-around support to retain front line associates in work-based learning programs
- Identified systems barriers and partnered with various departments to find solutions
- Tracked hours and expenses to keep project on task and within budgetary parameters
- Professional, public speaking experience at national conferences.
Education
Master of Science - Organizational Leadership
Geneva College
Beaver Falls, PABachelor of Arts - Psychology
Youngstown State University
Youngstown, OHSkills
- Building and Leading Teams
- Performance Coaching
- Performance Management
- Customer Service Orientation
- Presentations and Public Speaking
- Change Management
- Certified HBDI Practitioner
- Org Design
Timeline
Manager, Culture and Learning Delivery
Bon Secours Mercy Health
02.2019 - Current
Director of Culture and Learning
Mercy Health
08.2013 - 01.2019
Workforce Development Coordinator
Humility Of Mary Health Partners
10.2010 - 07.2013
Jobs to Careers Project Coordinator
Humility of Mary Health Partners
04.2008 - 10.2010
Master of Science - Organizational Leadership
Geneva College
Bachelor of Arts - Psychology
Youngstown State University
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