Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kristina Miller

Maquoketa,IA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

General Manager

McDonald’s
02.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a great positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies and inventory shrinkage

Laborer

Family Dollar Distribution Center
09.2007 - 02.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Performed general housekeeping and cleaning tasks.

Education

High School Graduate -

Calamus-Wheatland Sec Attendance Center
Wheatland, IA

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations

Timeline

General Manager

McDonald’s
02.2021 - Current

Laborer

Family Dollar Distribution Center
09.2007 - 02.2021

High School Graduate -

Calamus-Wheatland Sec Attendance Center

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Kristina Miller