Kristina M. Rossow
Waterford
Summary
Results-driven manager experienced in coordinating diverse teams and overseeing complex projects. Specializes in strategic planning and operational improvement while fostering collaboration. Enhanced efficiency and productivity through innovative solutions that facilitated organizational change. Thrives in fast-paced environments, adapting effectively to last-minute challenges.
Overview
22
22
years of professional experience
Work History
Humans Resource Director
RAV Staffing
Northville
01.2022 - Current
- Facilitated performance reviews and feedback sessions to enhance staff development.
- Recruited, trained, and mentored staff, fostering a culture of continuous improvement.
- Developed and implemented policies and procedures ensuring compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Managed payroll processing and distribution for all employees.
- Processed invoices and maintained accurate billing records.
- Resolved discrepancies in customer accounts and billing statements.
Mortgage Loan Originator
Rocket Mortgage
Detroit
10.2021 - 11.2022
- Obtained NMLS registration, qualified to originate loans in 13 states.
- Conducted client interviews to assess qualifications and developed compliant loan solutions in line with state and federal regulations.
- Verified and organized personal and financial documentation to ensure accuracy and compliance in loan processing.
- Provided tailored mortgage financial guidance, enabling clients to effectively leverage equity for their needs.
Secretary II
Kingsley Montgomery School
Waterford
01.2021 - 01.2022
- Maintained organized student Special Education files to support compliance and accessibility
- Fulfilled IEP and student record requests to ensure timely access to essential information for authorized agencies
- Managed record keeping for staff and student absences using Aesop Frontline and MiStar
- Filtered correspondence with parents, teachers, and staff to ensure accurate communication across districts and departments
Operations Manager
RSIG Security, Inc.
Southfield
01.2011 - 02.2014
- Initiated carporting division, defining streamlined routes and regulations to boost operational efficiency.
- Coordinated the transit of nearly 75,000 vehicles, with a less than one percent incident rate
- Executed background checks and managed auto insurance processing requirements.
- Oversaw subcontractor performance, ensuring adherence to service quality standards and timely delivery.
- Administered the division's payroll through WinTeam ERP software, guaranteeing precise and punctual employee payments.
- Executed a manual weekly tally of all units moved and evaluated damage reports.
Events Manager
RSIG Security, Inc.
Southfield
01.2006 - 01.2011
- Managed crowd control and provided other security services at various statewide events, including Hoe Down, Tech Fest, Winter Blast, JazzFest, Arts Beats & Eats, Monster Jam, Society of Automotive Engineering, Super Bowl, and various concerts and movie shoots in the metro Detroit area
- Coordinated and scheduled talent, managing logistics for up to 300 security officers and customer service representatives per event
- Led recruitment and onboarding of Michigan-based event staff, emphasizing diverse workforce to enhance team representation
- Implemented administrative system to streamline human resource functions and improve operational efficiency
Corporate Receptionist and Floating Office Manager
RSIG Security, Inc.
Southfield
01.2004 - 01.2006
- Processed new hires, conducted background checks, and completed fingerprinting requirements for Michigan and Ohio to ensure compliance and smooth onboarding.
- Verified employee hours and ensured accurate calculations to support payroll processing and timely employee compensation.
- Redesigned both corporate office and Ohio branch filing systems as company rapidly expanded
- Coordinated interviews with operations managers
- Trained new receptionists for corporate and Ohio branch offices to ensure consistent service quality and operational efficiency.
- Fulfilled dispatch/loss prevention needs and personnel training for IKEA Grand Openings, including locations in Ohio, North Carolina, and Florida
Security Supervisor/Dispatcher
RSIG Security, Inc.
Southfield
01.2004 - 01.2006
- Supervised Event Division Security Officers while performing security duties, ensuring safety through vigilant patrolling, talent escorting, and theft deterrence.
- Operated communication devices to facilitate real-time information exchange among team members.
- Disassembled and reconstructed mobile offices for optimal setup and operational readiness.
Education
Bachelor of Business Administration - Business Management and Administration
Baker College
Clinton Township, MI01.2019
Skills
- Performance management
- Policy writing
- Compliance management
- Employee training
- Coaching and mentoring
- Project management
- Conflict resolution
- Event coordination
- Loan origination
- Payroll processing
Timeline
Humans Resource Director
RAV Staffing
01.2022 - Current
Mortgage Loan Originator
Rocket Mortgage
10.2021 - 11.2022
Secretary II
Kingsley Montgomery School
01.2021 - 01.2022
Operations Manager
RSIG Security, Inc.
01.2011 - 02.2014
Events Manager
RSIG Security, Inc.
01.2006 - 01.2011
Corporate Receptionist and Floating Office Manager
RSIG Security, Inc.
01.2004 - 01.2006
Security Supervisor/Dispatcher
RSIG Security, Inc.
01.2004 - 01.2006
Bachelor of Business Administration - Business Management and Administration
Baker College