Kristina Mullen
Spokane,MO
Summary
Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Overview
11
11
years of professional experience
Work History
Senior Digital Sales Consultant
The Hartford Insurance Group
10.2018 - Current
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations regarding various questions or concerns.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted team leader with coaching and mentoring of new employees.
- Developed exemplary writing skills through continued correspondence with upwards of 35 customers per day.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Senior Sales Consultant
The Hartford Insurance Group
03.2012 - 10.2018
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Education
High School Diploma -
West Hills High School
Santee, CA06.2005
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Effective Customer Communication
- Active Listening Skills
- Sales and Upselling
- Writing Skills
- Team Leadership
- Ability to adapt to change
- Policy and Procedure Adherence
Timeline
Senior Digital Sales Consultant
The Hartford Insurance Group
10.2018 - Current
Senior Sales Consultant
The Hartford Insurance Group
03.2012 - 10.2018
High School Diploma -
West Hills High School
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