KRISTINA MULLIN
Orlando
Summary
Dependable, detail-oriented, and hardworking with specialized knowledge in the tourism industry backed by years of management experience. Demonstrated experience with high-volume spieling and guest management in high stress dynamic environments. Exceptional teamwork skills and adept at learning new skills.
Overview
8
8
years of professional experience
Work History
Supervisor - Employee Services
SeaWorld Parks & Entertainment, Inc.
03.2022 - Current
- Responsible for department hiring process from beginning to end including job postings, applicant analyses, phone screenings, interviews, and offers.
- Serve as a liaison between SeaWorld and local companies to create partnerships for the benefit of SeaWorld employees. Adept at drafting contracts for ticket trading and barters for said partnerships.
- Responsible for the scheduling and management of the Employee Services team, which oversees the onboarding process for all new SeaWorld employees ranging anywhere from 10 to 200 new hires per day.
- Fully accountable for the ordering and inventory management of uniforms for all three Orlando-based SeaWorld parks.
- Create and oversee the yearly budget for the Wardrobe department, and manage changes as necessary to coincide with company goals.
Kilimanjaro Safari Guide
Walt Disney World
02.2019 - 02.2020
- Personally responsible for ensuring the safety of hundreds of guests each day.
- Able to multi-task between spieling, driving, and interacting with guests for long periods of time.
- Serve as a guest services point of contact for all guests in a high-guest flow location.
- Exhibit an understanding of how to effectively utilize safety, efficiency, courtesy, and show.
Attractions - Living with the Land
Walt Disney World
06.2021 - 11.2021
- Responsible for the safety and efficiency of the Living with the Land attraction and Awesome Planet theatre.
- Spieled in front of large groups of people while multitasking to ensure the safety of guests in the attractions.
- Responsible for communicating clearly in a high-volume guest flow area and assisting in crowd control during high crowd levels.
Employee Services Representative
SeaWorld Parks & Entertainment, Inc.
11.2020 - 03.2022
- Communicated across multiple departments to ensure a smooth onboarding and training experience for all new employees.
- Responsible for the issuance of nametags, company I.D.'s, uniforms, and accessories for hundreds of ambassadors every day.
Merchandise Cast Member
Walt Disney World
02.2020 - 06.2021
- Answered customer questions regarding store merchandise, department information and pricing.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Inspected merchandise for quality and arranged proper display location on floor.
Guest Services Intern
Laurel Oak Inn
08.2018 - 12.2018
- Assisted in the creative and planning processes involved in a startup company.
- Checked guests in and out and served as a guest services point of contact.
- Setup, organized, ran, and broke down breakfast for all guests.
- Responsible for the organization of reservations and guest books.
Slide Operator
Walt Disney World
07.2018 - 08.2018
- Responsible for the safety of hundreds of guests on a day to day basis.
Cashier
Walt Disney World, Outdoor Foods
01.2016 - 05.2016
- Personally responsible for money and inventory.
- Delivered daily guest service in a Fortune 100 Company.
- Stocked, cleaned, and operated machinery in several different work locations.
Education
Master of Science - Hospitality And Tourism Management
University of Central Florida
Orlando08.2022
Bachelor of Science - Tourism, Events, and Recreation Management, Hospitality and Tourism Management
University of Florida
2019
Skills
- Spieling
- Hiring
- Scheduling
- Sales
- Contract Negotiation
- High-Volume Ordering
- Inventory Management
- Project Management
Timeline
Supervisor - Employee Services
SeaWorld Parks & Entertainment, Inc.
03.2022 - Current
Attractions - Living with the Land
Walt Disney World
06.2021 - 11.2021
Employee Services Representative
SeaWorld Parks & Entertainment, Inc.
11.2020 - 03.2022
Merchandise Cast Member
Walt Disney World
02.2020 - 06.2021
Kilimanjaro Safari Guide
Walt Disney World
02.2019 - 02.2020
Guest Services Intern
Laurel Oak Inn
08.2018 - 12.2018
Slide Operator
Walt Disney World
07.2018 - 08.2018
Cashier
Walt Disney World, Outdoor Foods
01.2016 - 05.2016
Master of Science - Hospitality And Tourism Management
University of Central Florida
Bachelor of Science - Tourism, Events, and Recreation Management, Hospitality and Tourism Management
University of Florida
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