Kristina Ngo

• Supported new business development by designing appealing product sales promotions.
• Defined and analyzed product metrics to facilitate growth of product.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Planned and completed group projects, working smoothly with others.
• Oversaw inventory management activities including ordering supplies as needed.

· Received in-depth training which enhanced previous real estate title knowledge

· Input, processed, prioritized, and closed title orders with diligence and competence

· Acted as a facilitator with buyers, sellers, brokers, and other real estate personnel to procure all necessary information throughout the entire process

· Conferred with attorneys regarding legal discrepancies in closing transactions

· Demonstrated responsibility in scheduling appointments to complete the closing process and to ensure clarity regarding the procedure

· Compiled statistical reports and formulated daily logs on deal closing activities

· Mastered new software tools to prepare long-term commitments for title insurance after closings

· Became proficient in actively communicating to preserve efficient and effective workflow

· Managed a multi-line switchboard for a high volume real estate title company

· Collect and organize all necessary data and documents to ensure transactions are created promptly and all documents are uploaded properly and systematically

· Process all listings, sales, leases, and referrals in a timely manner with precision, efficiency, and in accordance with standard operating procedures

· Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing the company in a way that builds customer relationships and a positive corporate image

· Maintain direct, continuing relationships with assigned customers: take responsibility for customer satisfaction and loyalty

· Invested in team-building strategies, company improvements, marketing ideas, customer relations, and networking referrals

· Answered multi-line switchboard; telephone, email, fax, and front desk reception within high volume environment

· Handled patients effectively by identifying needs, gaining trust, approaching complex situations, and resolving problems to maximize efficiency

· Filed patients records and bills accordingly

· Kept a relaxed demeanor to appeal to clients and their families in an otherwise chaotic environment

· them through the registration process

· Guided prospective clients through questions regarding the facilities and services offered

· Corresponded with managers, admissions, and all members of the administrative team regarding patient care

· Demonstrated quick response to patients during emergency situations/codes.

· Assisted with special projects assigned by manager or supervisor

· Volunteered after hours in various departments including Business Office, Social Services Office, Dementia Unit, and Orthopedic Unit