Kristina Ocasio

• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
• Responded to alarms and conducted investigations as required.

• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Responded to alarms and conducted investigations as required.

• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Operated communication systems between officers stationed throughout the facility.
• Investigated all reported incidents of theft or vandalism on premises.
• Provided escorts for visitors as needed throughout the facility.
• Enforced access control measures in accordance with established procedures.
• Checked for safety hazards and took corrective action when necessary.
• Assisted with crowd control during large events held at the facility.
• Provided assistance to other departments as needed such as deliveries from vendors or contractors.
• Maintained accurate logs of all security related activities.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Reported suspicious activities and persons to law enforcement.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.

• Performed administrative duties such as filing paperwork related to concierge service transactions.
• Ensured that all customer complaints were addressed in a timely fashion.
• Maintained a professional presence at the front desk area by adhering to dress code standards.
• Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
• Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
• Kept updated records of guest feedback forms in order to measure service quality over time.
• Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
• Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
• Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
• Developed strong relationships with key partners in order to ensure smooth operations between departments.
• Monitored inventory levels of supplies required for daily operations including brochures and maps.

• Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
• Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
• Ensured security staff is properly trained and certified in accordance with company policies and local regulations.

•Educate and train security personnel on protocols and emergency response plans. •Liase with law enforcement, emergency services and relevant service holders during emergency service plans.

• Interacted regularly with other departments within the organization to promote collaboration between teams.
• Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
• Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
• Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
• Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.