KRISTINA PALMER
Waretown,NJ
Summary
Detail-oriented and tech-savvy administrative professional with 10+ years of experience supporting executive teams, managing busy schedules, handling multi-line phone systems, and maintaining sensitive records with strict confidentiality. Known for streamlining workflows, reducing inefficiencies, and delivering exceptional client service - both in-person and remotely. Fully equipped and ready to thrive in a virtual environment.
Overview
17
17
years of professional experience
Work History
School Bus Driver
Stafford Township Board of Education
Manahawkin, NJ
10.2018 - Current
- Ensured safe and timely transportation of students while maintaining communication with parents and school staff.
- Developed strong multitasking and situational awareness skills critical for remote coordination roles.
Medical Receptionist
Garden State Medical Center
Toms River, NJ
04.2015 - 07.2018
- Managed high-volume scheduling, phone systems, and patient records in a fast-paced medical office.
- Verified insurance and processed confidential data while ensuring compliance with HIPAA.
- Leveraged EHR systems and digital tools to streamline appointment workflows.
Customer Service / Cashier
Lowe's Home Improvement
Toms River, NJ
03.2014 - 04.2015
- Delivered responsive, solutions-focused support to customers.
- Handled transactions and returns with speed and accuracy.
Administrative Assistant
J&B Cleaning
Philadelphia, PA
09.2009 - 01.2014
- Supported executives with calendar management, travel booking, and meeting coordination.
- Created presentations, reports, and maintained vendor communications using Microsoft Office.
- Implemented a new digital filing system, improving retrieval speed by 30%.
- Organized company events and trained new hires, building a cohesive team environment.
Front Desk Representative
Hampton Inn
King of Prussia, PA
10.2008 - 09.2009
- Managed reservations and guest services with a 95% customer satisfaction rate.
- Operated multi-line phones, assisted with scheduling, and maintained a professional front-desk presence.
Education
Bachelor of Science - Healthcare Administration
Peirce College
01.2015
Skills
- Scheduling & Calendar Management
- Virtual Reception & Phone Handling
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Google Workspace (Gmail, Docs, Sheets, Drive, Calendar)
- Email & Communication Tools (Slack, Zoom, etc)
- HIPAA Compliance & Records Management
Timeline
School Bus Driver
Stafford Township Board of Education
10.2018 - Current
Medical Receptionist
Garden State Medical Center
04.2015 - 07.2018
Customer Service / Cashier
Lowe's Home Improvement
03.2014 - 04.2015
Administrative Assistant
J&B Cleaning
09.2009 - 01.2014
Front Desk Representative
Hampton Inn
10.2008 - 09.2009
Bachelor of Science - Healthcare Administration
Peirce College
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