Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Ramones

Von Ormy,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

CentroMed
08.2022 - 04.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Lead Sales Key Holder

Journeys Shoes
05.2021 - 07.2022
  • Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
  • Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
  • Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
  • Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.

Education

High School Diploma -

Somerset High School
Somerset, TX
05.2020

Skills

  • Insurance Verification
  • Medical terminology knowledge
  • Patient confidentiality
  • Appointment Scheduling
  • Call center experience
  • Healthcare industry understanding
  • Data entry proficiency
  • Claims Processing
  • Phone and Email Etiquette
  • Money Handling
  • Microsoft Office
  • Call Metrics
  • 45 wpm Typing Speed

Timeline

Healthcare Customer Service Representative

CentroMed
08.2022 - 04.2024

Lead Sales Key Holder

Journeys Shoes
05.2021 - 07.2022

High School Diploma -

Somerset High School

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Kristina Ramones