Kristina Ramones
Von Ormy,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
CentroMed
08.2022 - 04.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Lead Sales Key Holder
Journeys Shoes
05.2021 - 07.2022
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.
Education
High School Diploma -
Somerset High School
Somerset, TX05.2020
Skills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Call center experience
- Healthcare industry understanding
- Data entry proficiency
- Claims Processing
- Phone and Email Etiquette
- Money Handling
- Microsoft Office
- Call Metrics
- 45 wpm Typing Speed
Timeline
Healthcare Customer Service Representative
CentroMed
08.2022 - 04.2024
Lead Sales Key Holder
Journeys Shoes
05.2021 - 07.2022
High School Diploma -
Somerset High School
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