Kristina Rodney

Work History

GEICO

03.2021 - Current

Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Followed up with customers on unresolved issues.
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Able to successfully manage and complete group projects as well as independent projects in a timely fashion.

GEICO

06.2020 - 03.2021

Provided backup support for organizational leadership.
Completed customer applications and updated records to reflect current information.
Documented customer interactions and transactions for accurate, up-to-date records.
Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Prepared insurance forms or related documents and reviewed for completeness.
Worked with internal staff to process documents
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Converted documents from one application to another.

GEICO

01.2020 - 06.2020

Issued payouts to claimants.
Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Successfully negotiated settlements with claimants and insurers.
Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Paid attention to detail while completing assignments.

GEICO

12.2017 - 01.2020

Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Checked documentation for accuracy and validity
Followed up with customers on unresolved issues.
Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Verified client information by analyzing existing evidence on file.
Maintained accurate and up-to-date records of claim information for future reference.
Worked productively in fast-moving work environment to process large volumes of claims.