Kristina Santoso
Honolulu,HI
Summary
With over 10 years of diverse international experience in the Retail, Banking, and Hospitality industries, my expertise spans across various sectors. I am seeking an opportunity in a high-end retail store that can maximize my skill set.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Personal Shopper
Whole Foods Market
12.2024 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Boulevard Sales Associate - Men's Department
Nordstrom
09.2024 - Current
- In-Store Styling / Men's Fashion Expert by appointment
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Suit & Shoes Certified
- World Class Service & Personal Book Class Training
- Stocked merchandise/Inventory, clearly labeling items, and arranging according to size or color.
Assistant to Owner
Fashiontv Hotel
10.2013 - 01.2015
- Liaison between FashionTV hotel management and Owner
- Coordinated events and meetings
- Provided recommendations for the Owner to make key decisions
- Reviewed interior designs and marketing tools used
Business Owner
Kumni Floral Boutique
02.2006 - 10.2008
- Created a fashionable floral boutique
- Took advantage of strong network and personal relationships to grow customer base
- Satisfied customers' requests by creating unique floral arrangements, and through excellent customer service
- Continued to learn new techniques and arrangements to provide modern and new designs
Credit Analyst Associate
Panin Bank
05.2004 - 05.2005
- Worked directly with the Credit Director
- Gathered and analyzed financial information of corporations and individuals
- Built and maintained client relationships
- Created and delivered reports of final results and recommendations
Customer Service Representative - Priority Banking
Standard Chartered Bank
02.2003 - 04.2004
- Served High Net Worth customers (Priority Banking)
- Provided assistance and solutions to customers through product knowledge and communication skills
Cashier/Customer Service
Coles Supermarket
12.1999 - 12.2002
- Processed payments for items purchased
- Assist customers with concerns or questions
Team Member
McDonald's
06.1997 - 07.1999
- Predominately spent the most time as a Cashier
- Performed many job duties as required by McDonald's SOP
- Learned to create the best standard experience through customer service
Education
High School Diploma -
St. Catherine High School
Melbourne, AustraliaSkills
- Consistently Achieved Top-10 Store Sales
- Current Beauty Trends Awareness
- Certified Group Fitness Class Instructor
- Languages: English (Fluent), Bahasa Indonesia (Native), Mandarin (Basic)
Certification
- State of Hawaii Food Handler Certification (2024)
- ABC Cooking Certification - Breads & Cakes - ABC Cooking Indonesia (2020)
- Certified Zumba Strong Fitness Instructor (2019)
- Certified Les Mills Fitness Instructor - Les Mills Asia Pacific (2018) - BodyCombat / BodyBalance (YOGA) / BodyStep / BodyAttack / RPM / Les Mills Grit (In-progress) / Les Mills Dance (In-progress)
Timeline
Personal Shopper
Whole Foods Market
12.2024 - Current
Boulevard Sales Associate - Men's Department
Nordstrom
09.2024 - Current
Assistant to Owner
Fashiontv Hotel
10.2013 - 01.2015
Business Owner
Kumni Floral Boutique
02.2006 - 10.2008
Credit Analyst Associate
Panin Bank
05.2004 - 05.2005
Customer Service Representative - Priority Banking
Standard Chartered Bank
02.2003 - 04.2004
Cashier/Customer Service
Coles Supermarket
12.1999 - 12.2002
Team Member
McDonald's
06.1997 - 07.1999
High School Diploma -
St. Catherine High School
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