Kristina Schlesser
Rochester,WA
Summary
Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Professional bringing demonstrated administrative and financial management skills. Well-versed in preparing orders, monitoring transfers and tracking market fluctuations. Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction, and quickly addressing concerns. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Experienced with managing escrow documentation and ensuring compliance with regulatory standards. Utilizes effective communication to support team efforts and client satisfaction. Knowledge of real estate procedures and proficiency in handling complex transactions efficiently.
Overview
11
11
years of professional experience
Work History
Escrow Assistant
First American Title Insurance Co
10.2020 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Public Relations
RE/MAX Key Land Co.
05.2020 - Current
- Developed innovative marketing and PR strategies.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Escrow Assistant
Lewis County Title
03.2017 - 04.2020
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Interpret earnest money agreements as they relate to closing and prepare all documents required for transactions.
- Communicate requirements and other information to clients including title exception
- Acting as a liaison between the customer and parties involved in transaction
- Managing client files and properties.
- Compiling and processing escrow instruction packages.
- Managing customer queries
Floral Designer
Petal Design
02.2015 - 02.2017
- Floral Designer, maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide floral service.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Education
Napavine Christina School
Napavine, WA01.1990
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Floral Design Institute
Portland, OR01.1990
Skills
- Communications management
- Public Relations
- Social media expertise
- Information gathering
- Media relations
- Communications development
- Personable and friendly
- Order Fulfillment
- Inbound and Outbound Calling
- Good listening skills
- Problem resolution
- Notary public certification
- Funds disbursement
- Schedule coordination
- Client relationship building
- Property research
- System updating
- Attention to detail
- Time management
- Customer service
- Teamwork and collaboration
- Multitasking
- Reliability
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Self motivation
- Goal setting
Timeline
Escrow Assistant
First American Title Insurance Co
10.2020 - Current
Public Relations
RE/MAX Key Land Co.
05.2020 - Current
Escrow Assistant
Lewis County Title
03.2017 - 04.2020
Floral Designer
Petal Design
02.2015 - 02.2017
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Floral Design Institute
Napavine Christina School
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