Kristina Schmidt
Geneva,OH
Summary
Accomplished leader with a proven track record at ViaQuest Behavioral Health, adept in team supervision and problem-solving. Excelled in fostering a collaborative environment, enhancing team performance by 20% through effective coaching and conflict resolution. Skilled in people management and operational efficiency, ensuring high client satisfaction and safety standards.
Overview
16
16
years of professional experience
Work History
Team Leader
ViaQuest Behavioral Health
03.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
General Manager
Wendys Resturant
04.2008 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of employees, creating a positive work environment and high employee moral.
- Developed and implemented strategies to increase sales and
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Education
Diploma - General
Geneva High School
Geneva, OH06.2010
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Goal Setting
- Overseeing Daily Activities
- Conflict Resolution
- Mentoring
- Safety
- Safety processes and procedures
- Client Support
- Cash Handling
- Client Service
- Complaint resolution
- Shift Scheduling
- Giving Constructive Feedback
- Evaluating Employee Work
- Onboarding and Orientation
- Time Management
- Multitasking
- Organizational Skills
- Active Listening
- Team building
Timeline
Team Leader
ViaQuest Behavioral Health
03.2023 - Current
General Manager
Wendys Resturant
04.2008 - Current
Diploma - General
Geneva High School