Kristina Serebriakova
Summary
Experienced with team leadership, project management, and strategic planning. Utilizes advanced communication skills to align team efforts with organizational objectives. Track record of driving successful project outcomes through effective collaboration and adaptive problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Manager (Lawyer-Mediator)
Sunny Coast LLC
01.2020 - Current
- Development of exclusive routes for clients' trips.
- Client consultation about the company's services.
- Document management.
- Conclusion of exclusive contracts with hotels, transport companies, insurance companies.
- Designed training programs for staff members, enhancing their skills and improving overall team capabilities.
- Developed strong relationships with clients to ensure their needs were met.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Drafted demurrers and replied to oppositions.
- Improved workplace morale by mediating employee conflicts and promoting respectful communication practices.
HEAD OF DEPARTMENT
SportMaster LLC
11.2015 - 05.2019
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
Master of Laws Degree - Law
Russian State University of Justice
Moscow, Russia06-2017
Bachelor of Laws Degree - Law
Russian Presidential Academy
Russia, Saint Petersburg06-2015
Skills
- Operations management
- Quality control management
- Team building & leadership
- System optimization
Accomplishments
successful resolution of a dispute through online mediation with the participation of a government agency.
Increasing travel agency sales by 25% through the implementation of new technologies for working with clients.
establishing profitable contacts with international suppliers.
Certification
Certificate of mediation; Certificate of justice, fairness and mediation; Certificate of mediation process and practice
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Lead Manager (Lawyer-Mediator)
Sunny Coast LLC
01.2020 - Current
HEAD OF DEPARTMENT
SportMaster LLC
11.2015 - 05.2019
Master of Laws Degree - Law
Russian State University of Justice
Bachelor of Laws Degree - Law
Russian Presidential Academy
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