KRISTINA SHAKES
Results-driven Sales Executive with over 5 years of experience in consultative sales, account management, digital advertising, customer success and client retention. Proven success in building and scaling client relationships, driving measurable ROI, and exceeding revenue targets through strategic prospecting, pipeline management, and performance optimization. Adept at interpreting sales metrics, tailoring solutions to business objectives, and delivering high-value campaigns. Recognized exceeding sales goals and fostering long-term client partnerships. Experienced in Salesforce/CRM Lightning for pipeline tracking, reporting, and client management.
Skills
Work History
SURROGATE ADVISOR/ACCOUNT MANAGER
10 Months-Managed prospective surrogates through the full application and screening process, leveraging consultative communication and strategic follow-up across phone, text and email to drive lead conversion and meet department goals. Reviewed applications, gathered qualifying information, prepared screening documentation, maintained accurate CRM records and collaborated cross- functionally with screening and matching teams.
SALES MANAGER- TEAM LEAD
3 Years 3 Months-Led a cross-continental sales team, scaling prospecting and client management operations. - Designed and launched a sales training program that increased rep productivity by 20% in 3 months. - Consistently exceeded KPIs, improving efficiency by 15% and boosting revenue targets by 30%. - Fast-tracked to VP-level responsibilities by demonstrating excellence in client growth and retention.
SALES MANAGER
1 Year 1 Month-Managed 20 sales representatives, achieving record-breaking revenue milestones. - Drove 25% pipeline conversion growth through strategic upsell and consultative sales initiatives. - Strengthened client loyalty with personalized solutions, driving repeat and referral business. - Enhanced customer retention by implementing value-driven follow-up and feedback systems.
INSURANCE SALES REPRESENTATIVE
6 Months-Prospected, qualified, and closed 200+ Medicare accounts by tailoring coverage to client needs. - Surpassed quota by 40% conversion average, consistently ranking in the top tier of sales reps. - Increased enrollments 25% by leveraging product expertise and consultative sales approaches.
INTERN OFFICE ASSISTANT
3 Months- Supported client account operations, preparing withdrawal forms and client kits for IRA and investment accounts.
- Enhanced client accessibility by developing 200+ comprehensive resource packets.
Education
MASTERS OF BUSINESS ADMINISTRATION
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION
ADDITIONAL EXPERIENCE
SCHOLARSHIP ATHLETE
- Women’s Soccer
- Participated as a scholarship athlete in the women's soccer team
EVENT COORDINATOR
- Clemson SC Spring Semester Internship
- Coordinated events as part of a spring semester internship.
OPERATIONS INTERNSHIP
- Madren Center, Clemson SC Summer Internship
- Gained experience in operations during a summer internship at Madren Center.