Kristina Shepard
Terre Haute,Indiana
Summary
Versatile professional skilled in rapid skill acquisition and independent task execution. Recognized for strong work ethic and ability to tackle new challenges with efficiency and precision.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Mobile Phlebotomist
Solaris Dx
04.2025 - Current
- Conducted mobile blood collection procedures in compliance with safety protocols.
- Educated patients on blood draw processes, ensuring comfort and clarity.
- Maintained accurate records of blood samples and patient data for laboratory analysis.
- Collaborated with healthcare providers to streamline phlebotomy workflows and improve patient satisfaction.
- Implemented quality control measures to enhance accuracy of sample collection and processing.
- Led initiatives to optimize route planning for mobile phlebotomy services, increasing efficiency.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
Phlebotomist/Registration specialist
Union Health
12.2024 - 04.2025
- Answer phone calls from patients & healthcare providers to ensure testing and results is performed.
- Customer service and patient care.
- Answer patients questions regarding collection techniques & offer additional resources.
- Effectively communicate with patient to ensure accurate information of specimens
- Run insurance, confirm the insurance is active,& Medical Beneficiary Notice.
- Experience with Microsoft Office & word.
- Experience in Revenue Cycle Management.
Traveling Phlebotomist/ Patient Care Specialist
American Health Associates
11.2019 - 12.2021
- Successfully collect & process high volume of specimens for laboratory analysis.
- Develop a understanding of laboratory protocol & procedure for collecting patient samples.
- Transport specimens & fluid samples from collection sites to laboratory.
- Provide excellent verbal communication skills.
Phlebotomist
Union Hospital
09.2016 - 08.2020
- Answered patient questions regarding collection techniques & offer additional resources
- Effectively communicate with patients to ensure accurate collection of specimens
- Draw blood via vacuum tube, syringe, & butterfly venipuncture methods
- Process blood & other fluid samples for further analysis
- Customer service and patient care
- Answer phone calls from patients & healthcare providers to ensure correct testing is performed
- Experience with Microsoft office and word.
- Follow age-specific guidelines for phlebotomy procedures, ensure compliance with MMCI safety policies, and organize laboratory specimens
- Collect quality blood specimens [in a timely manner with 0% rejections to date]
Phlebotomist/ Floor Tech
Octapharma
03.2014 - 08.2019
- Obtain blood samples from patients quickly, efficiently, & with minimum discomfort to patient
- Collect arm samples from donors for testing
- Adhere to confidentiality procedures for personnel, donor, & center information to avoid data breach
- Operate multi-line telephone system to answer incoming calls & provide accurate responses to donors.
Lead phlebotomist
Grifols
12.2012 - 02.2014
- Obtain blood samples from patients quickly, efficiently, & with minimum discomfort to patient
- Collect arm samples from donors for testing
- Adhere to confidentiality procedures for personnel, donor, & center information to avoid data breach
- Operate multi-line telephone system to answer incoming calls & provide accurate responses to donors.
Education
Associate - Cosmetology
Harrolds Beauty Academy
Terre Haute, IN05.2010
High school - Diploma
Terre Haute South High School
Terre Haute, IN05.2007
Skills
Data Entry
Paperwork Processing
Customer service
Patient intake
Stay calm under stress
Experience in Microsoft word, PowerPoint, & Excel
Efficient communication
Time Management
Experience with children, clients & patients
Certification
- First Aid Certification , Hillary Smith, December 2025
- American Heart Association
- CPR and AED, Hillary Smith, December 2023
Timeline
Mobile Phlebotomist
Solaris Dx
04.2025 - Current
Phlebotomist/Registration specialist
Union Health
12.2024 - 04.2025
Traveling Phlebotomist/ Patient Care Specialist
American Health Associates
11.2019 - 12.2021
Phlebotomist
Union Hospital
09.2016 - 08.2020
Phlebotomist/ Floor Tech
Octapharma
03.2014 - 08.2019
Lead phlebotomist
Grifols
12.2012 - 02.2014
High school - Diploma
Terre Haute South High School
Associate - Cosmetology
Harrolds Beauty Academy