Kristina Shqutaj
New York
Summary
Dynamic and customer-focused professional with experience as a Restaurant Hostess at Village Social Kitchen & Bar. Expert in reservation management and seating coordination, delivering exceptional service that enhances guest experiences. Proven ability to handle cash transactions efficiently while maintaining a clean and organized environment. Adaptable and skilled in POS systems, ensuring smooth operations. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Village Social Kitchen & Bar
Rye
03.2024 - 11.2024
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers and escorted them to their tables.
- Answered phones promptly to record and confirm reservations.
Cashier
DeCiccos Family Market
Scarsdale
06.2019 - 04.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
Education
Some College (No Degree) - Kinesiology
University of Scranton
Scranton, PASome College (No Degree) - Business Management
Pace University
New York, NYSkills
- Reservation management
- Customer service
- Menu knowledge
- Seating coordination
- Phone etiquette
- Cash handling
- Time management
- Adaptability
- POS systems
Certification
- CPR/AED Certification (06/05/2025)
- NASM Certified Personal Trainer (06/11/2025)
Languages
English
Native/ Bilingual
Albanian
Full Professional
Timeline
Restaurant Hostess
Village Social Kitchen & Bar
03.2024 - 11.2024
Cashier
DeCiccos Family Market
06.2019 - 04.2023
Some College (No Degree) - Kinesiology
University of Scranton
Some College (No Degree) - Business Management
Pace University
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