Kristina Smickley
Kunkletown,PA
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.
Overview
15
15
years of professional experience
Work History
Embroidery Associate
Self Employed
Gilbert, PA
08.2018 - Current
- Set up embroidery machines with appropriate designs, colors and thread.
- Monitor the stitching process to ensure accuracy and consistency in each garment.
- Perform routine maintenance on sewing machines, including oiling and cleaning parts as needed.
- Keep records of production output, time taken to complete orders and other data related to production processes.
- Observed sewing operations to detect defects in stitching.
- Programmed correct color sequences to match order ticket specifications.
- Troubleshoot minor technical issues with embroidery machines and make necessary repairs when possible.
Server
Peppes Bistro
East Stroudsburg, PA
05.2011 - 03.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Tannersville Inn
Tannersville, PA
01.2010 - 05.2011
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Associate
Aeropostale
Stroudsburg, PA
01.2010 - 05.2011
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collected payments and provided accurate change.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Associate of General Studies -
Northampton Community College
Bethlehem, PA06-2007
Skills
- Machine Operation
- Multitasking
- Problem-solving aptitude
- Quality Control
- Organizational Skills
- Deadline Adherence
- Teamwork and Collaboration
- Dining customer service
- Service prioritization
- Exceptional customer service
- Payment Processing
References
References available upon request.
Timeline
Embroidery Associate
Self Employed
08.2018 - Current
Server
Peppes Bistro
05.2011 - 03.2020
Server
Tannersville Inn
01.2010 - 05.2011
Sales Associate
Aeropostale
01.2010 - 05.2011
Associate of General Studies -
Northampton Community College
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