Kristina Fronk
Tremonton
Summary
Experienced with administrative support functions, ensuring smooth office operations. Utilizes organizational and time management skills to handle multiple tasks efficiently. Knowledge of data management systems and workflow optimization enhances overall productivity.
Overview
23
23
years of professional experience
Work History
Operations Back Office Administrator
Osaic Wealth, Inc
La Vista, NE
02.2022 - Current
- I Facilitate effective client communication to ensure understanding and satisfaction with services provided. I developed and coordinated team collaboration to enhance project efficiency and foster a supportive work environment, working with on boarding advisors to manually track thousands of change of dealer account submissions in the midst of Broker Dealer conversion and firm acquisition. I Manage data systematically to maintain accuracy and integrity across all records and reports. And process complex account maintenance procedures. I review legal documents for application and compliance .requests such as reviewing Power of Attorney authorities and designation's, beneficiary designations, Broker Dealer indemnification requests and third party trade error corrections. I draft and submitted error resolutions to third party account administrators and maintain key text communication for Advisor request communication.
Operations Officer
DL Evans Bank
04.2018 - 03.2022
- I Implemented effective risk management strategies to minimize potential liabilities, monitored daily reports for account integrity and reviewed and decisioned high risk transactions to mitigate risk to the company. I kept a daily record of all cash transactions and vault and ATM supply to keep the in hand cash in line with allowed FDIC limits for our location while forecasting cash needs to service our customers. I set schedules, reviewed cash handler performance, and training. I monitored regulatory compliance by maintaining up-to-date knowledge of relevant laws and guidelines. I Led a diverse team to achieve operational goals while fostering a collaborative and supportive work environment.
Assisted Living Aide temp
Whispering Pines Assisted Living
10.2020 - 04.2021
- I prepared nutritious meals according to dietary restrictions and preferences of patients. I assisted patients in managing their medication schedules to ensure adherence to prescribed treatments. I facilitated daily activities for patients to promote independence and enhance their quality of life. I supported patient mobility by providing safe and effective assistance during transfers and ambulation.
Financial Advisor
Edward Jones Investments
04.2013 - 04.2018
- I meet with current and prospective clients and help them plan for their short term and long-term financial goals. Based on their individual needs, goals and risk tolerance I make investment and financial product recommendations, together we set up an ongoing plan to help them reach those goals. I also help them plan for income needs in retirement, estate goals and review their life insurance and long-term care insurance. As a part of building relationships, I go out into the community, promote my company by visiting residential neighborhoods, businesses and community centers. The finance industry has continually changing regulations and guidance. I work to keep my licenses and continued education up to date for my several state and federal licenses. I follow CIP, Client Identification Program guidelines for individuals and entities. Help clients with transfer on death and beneficiary designations as well as setting accounts up with trusts to ensure a smooth transition in the event of disability or death. I refer clients to local trust attorneys, CPA's and title companies to create a center of influence.
Registered Client Associate
Wells Fargo Investments
12.2010 - 02.2016
- Registered Client Associate, As a Registered Client Associate I provided support to several Financial Advisors and worked to create and maintain client relationships. I opened and maintained investment accounts and portfolios, created dossiers for meetings with prospective clients, met with clients for follow-up meetings to ensure required client information was documented, signatures were obtained and that clients understood recommendations. I trained new FA's, taught them what conversations and documents were required to keep the office and new accounts in compliance, how to place stock and mutual fund trades, follow ERISA guidelines for retirement accounts, access insurance and annuity platforms, open brokerage accounts, applications payment programs for brokerage secured lines of credit, margin accounts and options trading. I processed deposits, set up ACH links for on demand cash management, periodic deposits and distributions.
Licensed Banker
Wells Fargo Bank
Tremonton, UT
09.2006 - 12.2010
- In my position as a Licensed Banker I worked in all facets of branch operations and client relations. I assisted the teller line, worked with new employees to understand bank products and services, balanced the vault, looked through teller transactions to find imbalances, assisted at the teller and drive up window helping clients prepare deposit, withdrawal and loan documents. Worked with clients at the online station to educate them on how to set up bill pay, review statements and process requests such as stop pays and order new checks, update contact information and monitor transactions. I met with clients and prospects, individual and business, helping them with their financial needs. I submitted loan applications and helped them determine the appropriate product for their immediate and future needs. I set expectations for loan processing times and documentation requirements for home equity loans and lines, personal lines and loans, equipment and small business loans, simple mortgage refinance, auto loans and credit cards. I worked with clients to build credit and offered options for secured products. As a licensed banker with my Series 7, 66 and life insurance credentials I was also able to help clients with a variety of investment and retirement products, working on the bank and investment and loan platform. The licenses cover the investments, insurance, mortgage and business departments. I worked with our Business Relationship manager and made visits to businesses setting up times to meet with employees for financial education, sign the businesses up for additional products and membership banking for their employees. During on-site events I would meet with employees and open traditional bank products and direct deposit and set follow-up appointments.
Bank Teller
Wells Fargo Bank
Tremonton, UT
02.2003 - 09.2006
- I assisted clients with a variety of banking requests and services. I processed deposits and loan payments, processed cash transactions, balanced the ATM and vault and nightly cash drops, I also recorded mail and night deposits. I maintained client relationships by answering questions in person and on the phone. By getting to know my clients I was able to refer them to banking partners to better address their financial needs and concerns. I took the initiative to sit with bankers and managers during slow periods to learn additional systems and platforms. I took additional online courses not required for my position to better be able to assist the branch operations and was able to fill in during busy times and vacations working on the Banker platform, setting myself up for a banker position in a different branch when it became available.
Education
Associate of Applied Science - Forestry and Natural Resources
Hood Community College
Gresham OregonSkills
- 10-key entry
- Cash Management
- Compliance and risk mitigation
- Data entry proficiency
- Scheduling and planning
- Human resources support
- Policy enforcement
- Expense tracking
- Meeting coordination
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Risk assessment
- Scheduling
- Document management
Timeline
Operations Back Office Administrator
Osaic Wealth, Inc
02.2022 - Current
Assisted Living Aide temp
Whispering Pines Assisted Living
10.2020 - 04.2021
Operations Officer
DL Evans Bank
04.2018 - 03.2022
Financial Advisor
Edward Jones Investments
04.2013 - 04.2018
Registered Client Associate
Wells Fargo Investments
12.2010 - 02.2016
Licensed Banker
Wells Fargo Bank
09.2006 - 12.2010
Bank Teller
Wells Fargo Bank
02.2003 - 09.2006
Associate of Applied Science - Forestry and Natural Resources
Hood Community College