Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Sounthavong

Duluth,GA

Summary

Motivated and well rounded graduate passionate in the field of Aesthetics. Offers a strong work ethnic, exceptional interpersonal relations, and ability to adapt to new challenges. Has a background of 9 years+ in customer service. Seeking entry-level opportunities to expand knowledge and skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Front Desk Associate

Pediatric Associates Of Lawrenceville
Lawrenceville, GA
02.2023 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones to respond to patient inquiries and transferred calls to appropriate staff members.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Verified insurances

Head Server

Capt' Loui
Duluth, GA
12.2021 - 06.2023
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Trained new servers on menu items and restaurant standards.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.

Head Server

Rama Thai
Egg Harbor, NJ
04.2015 - 06.2019
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Education

Aesthetics

ATLANTA INSTITUTE OF AESTHETICS
Dunwoody, GA
07.2023

High School Diploma -

ABSEGAMI HIGH SCHOOL
05.2016

Skills

  • Able to plan appointments in a structurally-sound manner
  • Great ability to manage paperwork and filing systems
  • Profit and revenue-generating strategies
  • Service prioritization
  • Outstanding client care
  • Sanitation and Infection control
  • Familiar with Dermalogica products
  • Experience in various skin treatments
  • Make-up application

References

Samantha Ellis

Clinical Instructor; Atlanta Institute of Aesthetics

Ellis.Samantha8912@gmail.com

(470) 503-1679

Armanda Wiley

Aesthetics Instructor; Atlanta Institute of Aesthetics

Armandawiley@atlantaschoolofmassage.edu

(404) 578-0284

Huijoo Kang

Manager; Cap't Loui

Huijoo@captloui.com

(678) 650-2220

Timeline

Front Desk Associate

Pediatric Associates Of Lawrenceville
02.2023 - Current

Head Server

Capt' Loui
12.2021 - 06.2023

Head Server

Rama Thai
04.2015 - 06.2019

Aesthetics

ATLANTA INSTITUTE OF AESTHETICS

High School Diploma -

ABSEGAMI HIGH SCHOOL

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