Kristina Sturgeon
Conway,AR
Summary
At Flynn Restaurant Group, as a General Manager, I spearheaded operational enhancements, achieving significant customer loyalty and team efficiency. My leadership fostered a robust inventory system, reducing costs by optimizing stock levels. Skilled in P&L management and customer relations, I excel in building high-performing teams and maintaining strong customer connections.
Overview
14
14
years of professional experience
Work History
General Manager
Flynn Restaurant Group
08.2010 - Current
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Conway High School West
Conway, ARSkills
- Leadership and team building
- Team Player
- Efficient multi-tasker
- Training and coaching
- Customer Relations
- Inventory Control
- Employee Scheduling
- P&L Management
- Customer Retention
Languages
English
Full Professional
Timeline
General Manager
Flynn Restaurant Group
08.2010 - Current
High School Diploma -
Conway High School West