Kristina Talbot-Koehl
Lorain
Summary
Experienced and customer-focused Automotive Service Advisor with over 6 years of dealership experience, including warranty administration, service lane advising, and office support. Known for strong work ethic, reliability, and excellent customer communication. Skilled in handling high-volume service environments while maintaining accuracy, organization, and customer satisfaction. Motivated to continue growing professionally and contributing to a successful service team.
Overview
13
13
years of professional experience
Work History
Service Advisor
Firelands Chevrolet
Vermilion, OH
11.2019 - Current
- Advise customers on vehicle maintenance and repair needs in a fast-paced service lane
- Prepare and process warranty claims accurately and efficiently
- Communicate between technicians, management, and customers to ensure timely repairs
- Schedule service appointments and manage customer follow-ups
- Began role as office/warranty/used car assistant before promotion to Service Advisor
- Consistently recognized for reliability, attendance, and strong customer relationships
Sales Associate
Burlington Coat Factory Distribution Center
North Olmsted, OH
03.2018 - 05.2019
- Assisted customers with product selection and purchases
- Operated cash register and handled transactions accurately
- Maintained organized sales floor and merchandise displays
Restaurant Hostess, Admissions Sales
Cedar Fair
Sandusky, OH
06.2013 - 11.2015
- Admissions (2013): Sold tickets and provided guest assistance
- Housekeeping (2014): Maintained cleanliness standards at Hotel Breakers
- Hostess (2015): Greeted guests, managed seating, and supported dining operations
Education
High School Diploma -
Continental Academy
Miami, FLSkills
- Loyal and dependable team member
- Rarely misses work; strong attendance record
- Willing to learn and grow within the role
- Adaptable, motivated, and career-driven
Timeline
Service Advisor
Firelands Chevrolet
11.2019 - Current
Sales Associate
Burlington Coat Factory Distribution Center
03.2018 - 05.2019
Restaurant Hostess, Admissions Sales
Cedar Fair
06.2013 - 11.2015
High School Diploma -
Continental Academy