Taylor Gaines
St. Cloud,FL
Summary
To use my skills and abilities to their fullest potential in order to grow with a company that values work ethic and customer service
Overview
13
13
years of professional experience
Work History
Service Advisor
Mullinax Ford
Kissimmee, FL
01.2015 - Current
- Working in a high volume, fast paced environment in high-pressure situations
- Providing excellent customer service by listening to the customer needs and following through with commitments
- Handling the used car reconditioning department for the past 4 years by writing repair orders, dispatching to the technicians, looking over estimates, and completing the paperwork in a timely manner
- Great at multi-tasking by greeting customers, answering phones, submitting estimates, and completing paperwork
- Being responsible for relaying the customers concern to the technician in order to diagnose the concern properly
- Handling the customer's vehicle from start to finish within a promised timeframe
- Staying organized with paperwork, and estimates to insure time frames are met
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Cashier
Mullinax Ford
Kissimmee, FL
01.2012 - 01.2014
- Greeting customers
- Cash handling
- Basic math skills
- Drawer balancing daily
- Organizing and scanning paperwork
Education
High School Diploma -
St. Cloud High School
St. Cloud, FLSkills
- Providing Exceptional Service
- Problem Solving
- Leadership
- Building Loyal Relationships
- Exceptional organization skills
Timeline
Service Advisor
Mullinax Ford
01.2015 - Current
Service Cashier
Mullinax Ford
01.2012 - 01.2014
High School Diploma -
St. Cloud High School