NAQUI JACKSON
Nanuet,NY
Summary
Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professionaldependable, reliable and able to perform duties with minimal supervision.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
- Monitor premises, ensuring safety and security for staff and visitors daily.
- Respond swiftly to incidents, minimizing potential hazards and maintaining order.
- Collaborate with team to enhance emergency response protocols, improving efficiency.
- Utilize surveillance technology to detect and deter unauthorized access effectively.
Sales Rep
Verizon Wireless
11.2022 - 04.2023
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Identified appropriate [Type] solutions within the anticipated price range by determining customer needs through careful and active listening skills
- Recommended accessories and provided information about current promotions to increase sales
Sales Representative
Wireless Advocates
- Collaborated effectively with coworkers in fast-paced, and intense environments during promotional periods
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Communicated with customers to learn about their needs and make recommendations for the best solutions
- Followed up with clients to ensure quality service and customer satisfaction after installations
Security Guard
West Rock
01.2020 - 11.2022
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Remained calm, assertive, and mindful to think critically and solve problems during stressful situations
- Used a handheld metal detector and other surveillance devices to screen individuals entering the facility
Teacher Assistant
Hilltop School BOCES
10.2018 - 07.2019
- Worked closely with the classroom teacher on a daily basis to ensure that activities ran smoothly
- Assisted and mentored students in groups ranging from 6-12 children by reviewing lesson teachings provided by the classroom teacher
- Was in charge of monitoring, enforcing rules, and assisting the lead teacher in the classroom and common areas
- Went over the material with students one-on-one or in small groups
Education
Associate of Arts - Criminal Justice
Georgia State University
Atlanta, GAHigh School -
Dutchtown High School
McDonough, GA01.2013
Skills
- Providing Exceptional Service
- Building Long Lasting Relationships
- Problem Solving
- Increasing Sales Productivity
- Dynamic customer service
- Productive relationship builder
- Listening to customer needs
- Articulating product benefits
- Creating solutions
- Highly professional
- Dependable
- Reliable
- Minimal supervision
- Security procedures knowledge
- Computer literate
- Attention to detail
- Customer service
- Sales
- Multi-Task Management
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Sales Rep
Verizon Wireless
11.2022 - 04.2023
Security Guard
West Rock
01.2020 - 11.2022
Teacher Assistant
Hilltop School BOCES
10.2018 - 07.2019
Associate of Arts - Criminal Justice
Georgia State University
High School -
Dutchtown High School
Sales Representative
Wireless Advocates
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