Adam Sullivan
Huntsville
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
6
6
years of professional experience
Work History
Service Advisor
Bentley Hyundai
Huntsville Al
01.2023 - 2026
- Collaborated with management to streamline service processes, reducing wait times for customers.
- Trained new staff on operational procedures, improving team efficiency and service quality.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Recommended maintenance services based on vehicle condition assessments, increasing upsell opportunities.
- Dealt with manufacturer warranty procedures and aftermarket warranty repair as well.
Service Manager
Pep Boys
Huntsville, AL
05.2021 - 12.2023
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff in service protocols and best practices.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Service Advisor
Pep Boys
11.2020 - 05.2021
- Recommended maintenance services based on vehicle condition assessments, increasing upsell opportunities.
- Handled cash transactions and managed payment processes with precision and accuracy.
- Trained new staff on operational procedures, improving team efficiency and service quality.
- Collaborated with management to streamline service processes, reducing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Automotive Technician
Pep Boys
Auburn, AL
12.2018 - 11.2020
- Diagnosed and repaired automotive issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services including oil changes, tire rotations, and brake inspections.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Lube Technician
National Tire and Battery
Auburn Al
08.2017 - 12.2018
- Conducted oil changes and fluid replacements efficiently to maintain vehicle performance.
- Utilized diagnostic tools to identify and resolve lubrication issues promptly.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted in training new technicians on lube procedures and best practices.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
Education
Associate of Science - Automotive Maintenance
Southern Union State Community College
Wadley, AL05.2021
Associate of Science - Welding Technology
Southern Union State Community College
Wadley, AL04.2019
Skills
Customer Satisfaction
Top Sales Leader
Eager to Win
Accountable and Loyal
Timeline
Service Advisor
Bentley Hyundai
01.2023 - 2026
Service Manager
Pep Boys
05.2021 - 12.2023
Service Advisor
Pep Boys
11.2020 - 05.2021
Automotive Technician
Pep Boys
12.2018 - 11.2020
Lube Technician
National Tire and Battery
08.2017 - 12.2018
Associate of Science - Automotive Maintenance
Southern Union State Community College
Associate of Science - Welding Technology
Southern Union State Community College