KRISTINA TEACHEY
Jacksonville,FL
Summary
Dynamic Customer Service Representative with over 12 years of experience in elevating customer satisfaction and driving operational efficiency. Proven ability to manage high call volumes while adapting to evolving technologies, showcasing exceptional interpersonal and problem-solving skills. Dedicated to fostering teamwork and enhancing service delivery through innovative strategies and effective communication in diverse environments. Results-oriented professional focused on creating positive customer experiences and contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CREDIT ONE BANK, USA All
01.2025 - Current
- Respond to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Skilled at working independently and collaboratively in a team environment.
Customer Service
Baptist Health
03.2024 - 01.2025
- Assist patients with inquiries, resolving issues efficiently and boosting satisfaction.
- Manage patient records, ensuring data accuracy and confidentiality.
- Collaborate with medical staff to streamline communication and enhance service delivery.
- Handle high-volume calls with professionalism, maintaining composure.
- Implement feedback mechanisms, contributing to improved patient experience.
Customer Service Representative
Bank Of America
12.2020 - 01.2024
- Efficiently managed high call volumes, enhancing customer satisfaction and system proficiency.
- Adapted swiftly to procedural changes, ensuring seamless customer service delivery.
- Utilized diverse software tools to provide comprehensive online/mobile banking support.
- Built strong customer relationships, leading to improved service outcomes.
- Resolved banking inquiries, contributing to operational efficiency and client trust.
- Pioneered new approaches to online and mobile banking assistance, streamlining processes and enhancing user experience.
- Consistently adapted to evolving technologies and customer needs.
Warehouse Employee/HR Associate
Amazon
11.2017 - 10.2020
- Coordinated warehouse organization, enhancing workflow efficiency and reducing retrieval time.
- Labeled packages accurately, improving inventory tracking and reducing errors.
- Maintained a clean and orderly warehouse, ensuring safety and operational readiness.
- Trained new employees, fostering a collaborative team environment and enhancing productivity.
- Managed multiple tasks in a dynamic setting, achieving consistent operational targets.
- Streamlined warehouse operations, enhancing efficiency in package labeling and organization. Implemented innovative processes, resulting in measurable improvements in productivity.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Customer Service Representative
Converges
12.2015 - 11.2017
- Managed inbound/outbound calls, enhancing customer satisfaction and retention.
- Resolved conflicts effectively, improving client relationships and loyalty.
- Achieved sales targets consistently, contributing to team success.
- Built rapport with clients, fostering a positive service experience.
- Managed high-volume inbound and outbound calls, demonstrating exceptional rapport-building skills and de-escalation techniques for complex customer issues.
Sales Associate
Walmart
06.2013 - 10.2017
- Managed cash transactions, ensuring accuracy and efficiency.
- Enhanced merchandising displays, boosting product visibility.
- Handled multiple tasks in a dynamic retail environment.
- Maintained store appearance, contributing to customer satisfaction.
- Optimized store layout and product placement, leading to notable sales growth. Implemented efficient cash handling procedures, minimizing errors and enhancing customer satisfaction.
Education
High School Diploma -
Sandalwood High School
06.2013
Skills
- Interpersonal skills
- Adaptability
- Problem solving
- Time management
- Computer skills
- Customer service
- Multi-tasking
- Sales
- Money handling
- Merchandising
- Scheduling
- Complaint resolution
- Account updating
- Product knowledge
Timeline
Customer Service Representative
CREDIT ONE BANK, USA All
01.2025 - Current
Customer Service
Baptist Health
03.2024 - 01.2025
Customer Service Representative
Bank Of America
12.2020 - 01.2024
Warehouse Employee/HR Associate
Amazon
11.2017 - 10.2020
Customer Service Representative
Converges
12.2015 - 11.2017
Sales Associate
Walmart
06.2013 - 10.2017
High School Diploma -
Sandalwood High School
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