Kristina Tye
Lorena,TX
Summary
Detail-oriented scheduler with over 10 years of experience in medical clinic operations and a deep understanding of HIPAA policies. Thrives in fast-paced environments and excels under pressure, consistently meeting tight deadlines while maintaining high-quality standards. Strong leadership skills and a flexible approach to problem-solving enable adaptation to evolving challenges. Eager to leverage expertise in a dynamic role that offers opportunities for professional growth and advancement, with comprehensive knowledge of insurance authorizations and benefits.
Overview
9
9
years of professional experience
Work History
Medical Office Coordinator
K. Kyle Ballew, DPM, PA
Waco, TX
01.2024 - Current
- Oversaw insurance verification processes, ensuring accurate benefit checks and deductible calculations. Directed high-volume phone operations and appointment scheduling for a fast-paced medical office. Managed supply orders and financial reconciliations at the close of each business day. Prepared and submitted weekly deposits. Engaged with patients to arrange appointments and process payments. Analyzed amounts due for appointments and verified insurance benefits. Facilitated payment collection for surgeries in accordance with deductible agreements. Organized surgical schedules both in-office and at external surgery centers. Coordinated outpatient procedures, including MRIs and CT scans, while securing all required authorizations. Led monthly meetings to enhance team performance and operational efficiency.
- Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
- Streamlined medical record management, ensuring accuracy and compliance with regulations.
- Developed and implemented office policies that improved workflow and patient satisfaction.
- Led training sessions for new staff on procedures and software systems to ensure smooth operations.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Oversaw daily call operations, handling 40 to 70 patient interactions each day.
Medical Office Specialist
K. Kyle Ballew, DPM, PA
Waco, TX
04.2021 - 12.2022
- Achieved efficient billing and coding operations by resolving denials and submitting timely insurance appeals. Enhanced patient experience by effectively distributing insurance payments and managing collections for unpaid accounts. Improved accuracy in insurance verification processes, leading to precise benefit checks and deductible calculations. Increased appointment scheduling efficiency in a high-volume medical office through effective phone management. Optimized supply ordering processes and ensured financial accuracy at the end of each business day. Strengthened financial operations by preparing and submitting weekly deposits while maintaining proactive patient communication for appointment scheduling and payment collection. Ensured accurate calculation of amounts due for appointments and confirmed insurance benefits for surgical procedures. Coordinated scheduling of surgeries in-office and at surgery centers, securing all required authorizations for outpatient procedures. Conducted monthly meetings to drive operational excellence.
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Processed insurance claims and verified patient eligibility for services.
- Maintained accurate medical records and ensured compliance with privacy regulations.
Scheduler
Waco Cardiology Associates
Waco, TX
09.2010 - 06.2013
- Managed cash and credit payment processing, ensuring precision and speed in financial transactions.
- Managed customer telephone inquiries with promptness and professionalism.
- Scheduled appointments for patients according to EMR
- Scheduled testing for patients at onsite testing location
- Called and scheduled testing at other physicians offices
- Called and confirmed patients appointments and rescheduled as needed
- Alerted physicians of patient arrivals
- Posted payments to EMR
- Have a strong knowledge of HIPPA policies
- Maintained cash drawer
- Collected and held appropriate deposits for testing
- Collected and posted late payments
- Alerted billing office of need to set up payment arrangements with patient
- Maintained working knowledge of medical terminology and procedures
- Answered multi line phone
- Maintained working knowledge of medical terminology and procedures
- Processed daily transactions
Cashier Customer Service
Murphy Usa Inc
Sapulpa, OK
01.2009 - 08.2009
- Provided responses to inquiries related to merchandise availability and pricing.
- Assisted with physical inventory by counting and recording [Type] material.
- Received incoming materials and products and verified package receipt with freight records.
- Worked closely with a wide range of customers, asked questions, collected information and assessed their needs.
- Maintained a friendly and customer-focused shopping platform.
- Accurately processed customer transactions such as orders, quotes and returns.
- Monitored scheduled shipment dates to ensure timely delivery, expedited as needed and communicated variances to customers.
Back Office Assistant
Ballew And Associates Podiatry
Waco, TX
10.2005 - 07.2009
- Executed patient outreach to confirm scheduled appointments one day prior.
- Managed electronic records database and handled all file requests.
- Cleaned and maintained clinical rooms
- Facilitated timely communication with physician regarding patient availability for examination.
- Reviewed patient chart to assure its completeness and accuracy
- Conducted thorough evaluations of vital signs, ensuring accurate measurements of pulse, blood pressure, and temperature for clinical assessments.
- Called to have test results faxed
- Coordinated patient readiness for medical consultations, ensuring alignment with specific appointment requirements.
- Cleaned and sanitized room and waiting area
- Cleaned and sanitized all medical equipment
- Organized and positioned equipment according to the needs of each appointment type.
- Reviewed and updated charts based on detailed physician notes for accurate patient records.
- Helped patient in and out of vehicles when necessary
- Performed comprehensive x-ray imaging of foot and ankle to facilitate accurate diagnosis and treatment.
Education
High school or equivalent - General
West High School
West, TX01.2004
Skills
- Office management
- Insurance verification
- HIPAA compliance
- Patient scheduling
- Appointment setting
- Staff training and development
- Benefits verifications
- Communication
- Medical knowledge and terminology
- Time management
- Attention to detail
- Multitasking and organization
Accomplishments
- Supervised team of 8 staff members.
- Achieved being able to see 20+ patients per doctor daily through effectively helping with scheduling and facilitating clinic to clinic relationships.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Coordinator
K. Kyle Ballew, DPM, PA
01.2024 - Current
Medical Office Specialist
K. Kyle Ballew, DPM, PA
04.2021 - 12.2022
Scheduler
Waco Cardiology Associates
09.2010 - 06.2013
Cashier Customer Service
Murphy Usa Inc
01.2009 - 08.2009
Back Office Assistant
Ballew And Associates Podiatry
10.2005 - 07.2009
High school or equivalent - General
West High School
Additional Information
- Skills
- EMR software knowledge Types 47 WPM
- Schedule management Medicare and Medicaid eligibility
- People-oriented Medical terminology knowledge
- Insurance policy review Goal-oriented
- Positive and friendly Exceptional time management skills
- Exceptional communication skills Quick learner
- Motivated team player Strong interpersonal skills
- Personable Credit card transactions
- MS Windows proficient Employee relations
- Training development aptitude Credit card processing
- Team building expertise Detail-oriented
- Computer literate Multi-line phone talent
- MS Office Suite Natural leader