Rachel Kelly
BILOXI,Mississippi
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Professional with comprehensive experience in medical office coordination. Skilled in managing patient appointments, handling medical records, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective communication, organizational skills, and reliability in supporting medical staff and enhancing patient care.
Overview
10
10
years of professional experience
Work History
Medical Office Coordinator
SINGING RIVER CARDIOLOGY
GULFPORT,MS
11.2024 - Current
- Coordinated patient scheduling and managed appointment flow to enhance operational efficiency.
- Developed and implemented office procedures to streamline administrative tasks and improve service delivery.
- Supervised front desk staff, providing training and mentorship to ensure high standards of patient care.
- Managed electronic health records system, ensuring data accuracy and compliance with regulatory requirements.
- Oversaw billing processes, ensuring timely submission of claims and resolution of discrepancies.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
INSURANCE/BILLING/PRE CERT COORDINATOR
Coast Cardiovascular Consultants
Biloxi, MISSISSIPPI
01.2017 - Current
- Verified accuracy of billing data and revised any errors.
- Obtained and relayed account information.
- Kept records of invoices and support documents.
- Resolved discrepancies in accounting records.
- Performed general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment.
- Regarded rates, routing and procedures.
- Verifying Insurance and obtaining prior authorizations for office and hospital procedures.
- Maintain patient records
Education
HIGH SCHOOL DIPLOMA -
d'Iberville High School
D'Iberville, MISSISSIPPI05-1988
Skills
- Account Posting
- Premium Collection
- Financial Transactions
- Fee and Charge Computation
- Records Management Systems
- Electronic Medical Records Management
- Patient Diagnosis
- Financial Documentation
- Confidential Records Management
- Administrative Support
- Customer Satisfaction
- Categorizing and Classification
- Adding, Calculating and Billing Machines
- Customer Contact
- Outpatient Procedures
- Insurance Eligibility
- Billing Data Verification
- Hospice Care
- ICD-10 Coding
- General Office Functions
- Clerical Support
- Diagnostic Codes
- System Updates
- Healthcare Terminology
- Charges and Rates Documentation
- Standard Operating Procedures Understanding
- Bank Deposits
- Microsoft Word
- Billing Document Creation
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Appointment setting
- Medical billing
- Medical coding
- Customer service
- Problem-solving
- Collections experience
- Office procedures
- Managing patient records
- Payment processing
- Appointment coordination
- Insurance billing procedures
- Medical records management
- Medical knowledge and terminology
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Medical Office Coordinator
SINGING RIVER CARDIOLOGY
11.2024 - Current
INSURANCE/BILLING/PRE CERT COORDINATOR
Coast Cardiovascular Consultants
01.2017 - Current
HIGH SCHOOL DIPLOMA -
d'Iberville High School