KRISTINA WALLS
SAMMAMISH
Summary
Enthusiastic and dependable customer service professional with diverse experience in high-energy, people-focused environments including retail, recreation, healthcare, and childcare. Skilled at building strong relationships with customers, managing multiple responsibilities in fast-paced settings, and maintaining a positive, team-oriented attitude. Proven ability to assist in sales, support daily operations, and create welcoming experiences. Passionate about wellness, active lifestyles, and delivering exceptional service that reflects brand values.
Overview
3
3
years of professional experience
Work History
Customer Service Associate and River Lifeguard
Fall City Floating
06.2024 - 09.2024
- Delivered exceptional customer service in high-traffic settings, assisting guests with directions, rentals, and questions.
- Supervised and operated the gift shop, providing merchandise recommendations and completing sales, honing retail and point-of-sale skills.
- Maintained a friendly, approachable presence while balancing safety protocols with a positive guest experience.
- Ensured the safety of swimmers and patrons along the river while adapting quickly to dynamic outdoor environments.
Program Assistant and Camp Counselor
YMCA
05.2023 - 09.2023
- Led daily activities and supervised groups of 10–15 children, fostering an inclusive and energetic environment.
- Collaborated with managers to design weekly camp schedules, developing strong planning and communication abilities.
- Handled fast-paced multitasking demands while building lasting connections with campers and their families.
- Modeled enthusiasm and teamwork.
Hospital Intern and Front Desk Assistant
Swedish Hospital
05.2022 - 09.2022
- Shadowed nurses and healthcare staff to observe patient care while supporting administrative responsibilities at the front desk.
- Greeted patients and visitors with empathy and professionalism, ensuring comfort and clear communication.
- Developed excellent people skills by assisting in patient support tasks and maintaining a welcoming atmosphere.
- Gained experience working long shifts in high-stress, service-oriented environments.
Teacher's Assistant
Goddard Pre-School
09.2021 - 04.2022
- Supported lead teachers with classroom management, early childhood learning activities, and parent communication.
- Maintained a calm and positive tone while balancing multiple responsibilities—nurturing, organizing, and problem-solving.
- Learned to connect with individuals at all learning levels and emotional stages.
Education
Bachelor of Science (B.S.) - Business Administration And Marketing
University of Denver
Denver, Colorado06.2027
High School Diploma - undefined
Skyline High School
Sammamish, WA06.2023
Skills
- Microsoft Excel Certified
- Customer service
- Customer support
- Conflict resolution and Problem Solving
- Team collaboration
- Adaptability
- First Aid
- Emergency Response
- Child Care
VOLUNTEER & ACTIVITIES
- President of NCL Sammamish Chapter: a part of this program for 7 years, working alongside other mothers and daughters to contribute to the community through acts of service.
- Skyline Girls High School Golf team: a part of the team for four years, and varsity captain for two.
- Skyline Girls High School soccer team: participated for two seasons.
- Plateau club swim team: participated for three seasons.
- Current member of the Alpha Phi sorority at the University of Denver.
- Current member of the Marketing Club at the University of Denver.
Timeline
Customer Service Associate and River Lifeguard
Fall City Floating
06.2024 - 09.2024
Program Assistant and Camp Counselor
YMCA
05.2023 - 09.2023
Hospital Intern and Front Desk Assistant
Swedish Hospital
05.2022 - 09.2022
Teacher's Assistant
Goddard Pre-School
09.2021 - 04.2022
High School Diploma - undefined
Skyline High School
Bachelor of Science (B.S.) - Business Administration And Marketing
University of Denver
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