Summary
Overview
Work History
Education
Skills
Preferred Name
Extracurricular Activities
Certification
Languages
Timeline
Generic

Viktor Vargas

Plainfield,IN

Summary

Experienced and outgoing associate for over four years in the customer service industry. Willingness to learn and adapt to situational changes in the workplace. Leadership and interpersonal skill application that aims to assist customers, maintain retention rates in order to boost revenue, and meet sales goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

The Tamale Place
01.2018 - 06.2021
  • Prepared food items for paying customers.
  • Took food orders and handled register payments.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Security Guard

Securitas
08.2021 - 09.2021
  • Assisted FedEx employees in entering and exiting a FedEx work site safely
  • Worked through conflicts with FedEx employees who needed specific security accommodations.
  • Reduced incidences of theft by implementing effective access control measures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Flooring Sales Specialist

The Home Depot
11.2021 - 07.2023
  • Promoted installation services to The Home Depot customers
  • Made regular phone calls with clients who purchased blinds and flooring installation services to consult and ensure efficient customer service
  • Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.

Cashier

Petsmart
09.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Arts - General Business

Vincennes University
06.2021

Bachelor of Science - Behavioral and Social Sciences

IU Indianapolis, University College
05.2024

Masters Of Social Work - Social Work

IU Indianapolis Grad School of Social Work
05.2026

Skills

  • Microsoft Excel Certified
  • Product Restocking
  • Customer Assistance
  • Returns Processing
  • Cash Handling
  • Product Recommendations
  • Customer Service
  • Daily Reporting
  • Order Verification
  • Loyalty Program Promotion
  • Customer Relations
  • Sales Expertise
  • Money Handling
  • Refunds and Exchanges
  • Interpersonal Skills
  • Marketing
  • Negotiation
  • Sales Techniques
  • Time Management
  • Verbal and Written Communication
  • Team Leadership
  • Decision-Making
  • Goal Setting

Preferred Name

Viktor Vargas

Extracurricular Activities

IUPUI LBGTQ+ Student Alliance                                                                                             Sept. 2021-June 2022

Vice President, Treasurer

  • Oversaw the LGBTQ+ Student Alliance Committee and its responsibilities in the absence of the current President
  • Implemented club events that amplified the voices of college students who identified as members of the LGBTQ+ community
  • Allocated organization budget effectively in order to maximize event output and minimize unnecessary expenditure

Certification

  • Microsoft Excel Certified
  • Microsoft Word Certified

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Petsmart
09.2023 - Current

Flooring Sales Specialist

The Home Depot
11.2021 - 07.2023

Security Guard

Securitas
08.2021 - 09.2021

Customer Service Associate

The Tamale Place
01.2018 - 06.2021

Associate of Arts - General Business

Vincennes University

Bachelor of Science - Behavioral and Social Sciences

IU Indianapolis, University College

Masters Of Social Work - Social Work

IU Indianapolis Grad School of Social Work
Viktor Vargas