Kristina Watters
I Can Only Work Part Time.
Broken Arrow,OK
Summary
Experienced Medical Billing and Coding Professional with over 10 years in the healthcare setting, specializing in billing, coding, and compliance. Skilled in streamlining referral processes, enhancing patient care with accurate EMR documentation, and navigating insurance verifications with a strong analytical and problem-solving approach. Adept at improving efficiency through precise payment collection processes and maintaining up-to-date industry knowledge.
Overview
20
20
years of professional experience
Work History
Medical Biller and Coder
Medfusion Clinic
06.2023 - 08.2024
- Improved claim acceptance rate through detailed research and effective appeal preparation.
- Conducted thorough analysis of patient accounts to identify and correct billing errors.
- Ensured timely filing of all claims within established guidelines.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
Personal Health Care Assistant
Oxford Home Health
01.2022 - 05.2023
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Maintained accurate patient records, contributing to efficient care coordination and seamless transitions between providers.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
- Demonstrated flexibility in adapting to changing patient needs while maintaining a high standard of care delivery.
- Maintained patient confidentiality and adhered to legal and ethical guidelines, ensuring adherence to HIPAA regulations.
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
- Conducted regular patient assessments, identifying changes in condition and initiating timely interventions when needed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Referral Specialist
One Call Care Management
06.2021 - 12.2021
- Documented patient data in EMR, ensuring accurate tracking and consistency.
- Verified insurance details across multiple platforms, improving account accuracy.
- Scheduled physical therapy for workers' compensation, optimizing patient appointment flow.
- Communication regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
Personal Care Assistant
Department of Veterans Affairs(PCA to my father)
04.2013 - 12.2020
- Assisted client with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied client to medical appointments and provided transportation services when necessary.
Referral Specialist
Warren Clinic (St. Francis Health System)
11.2010 - 08.2012
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
Certified Medical Assistant
Warren Clinic (St. Francis Health System)
01.2005 - 05.2010
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols, and perform vital signs.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Education
Certification in Medical Billing And Coding -
Community Care College
Tulsa, OKAssociate of Science - Medical Assisting
Tulsa Community College
Tulsa, OKSkills
Claims processing
Insurance verification
Customer service representative
Timeline
Medical Biller and Coder
Medfusion Clinic
06.2023 - 08.2024
Personal Health Care Assistant
Oxford Home Health
01.2022 - 05.2023
Referral Specialist
One Call Care Management
06.2021 - 12.2021
Personal Care Assistant
Department of Veterans Affairs(PCA to my father)
04.2013 - 12.2020
Referral Specialist
Warren Clinic (St. Francis Health System)
11.2010 - 08.2012
Certified Medical Assistant
Warren Clinic (St. Francis Health System)
01.2005 - 05.2010
Certification in Medical Billing And Coding -
Community Care College
Associate of Science - Medical Assisting
Tulsa Community College