Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Timeline
Receptionist
Kristina West

Kristina West

Program Director
Saint Peters,MO

Summary

Results-driven Program Director with over 15 years of experience in program management, staff leadership, and customer service. Expertise in developing and executing comprehensive program strategies, effectively managing multiple initiatives, and evaluating performance metrics. Proficient in marketing, event planning, and staff training, with a demonstrated ability to adapt quickly to new environments. Committed to leveraging extensive skills in a remote role that emphasizes both marketing and program management.

Overview

21
21
years of professional experience

Work History

Program Director

All American Gymnastics
Overland, MO
11.2017 - Current
  • Develop and implement comprehensive program strategies to achieve organizational goals and objectives.
  • Manage a staff of 25 to 30 instructors, providing guidance, support, and performance evaluations.
  • Oversee the planning, execution, and evaluation of all program activities and events.
  • Create budgets for programs, ensuring efficient allocation of resources, while maintaining financial targets.
  • Evaluate potential risks associated with programs, and develop risk reduction strategies.
  • Oversee the program scheduling and staffing scheduling.
  • Conduct regular meetings with staff to provide updates on program progress, and address any challenges or concerns.
  • Assist in the development of marketing materials, such as emails, flyers, and social media campaigns, to promote programs effectively.
  • Provide training opportunities for staff members to enhance their skills in delivering high-quality service.
  • Serve as a liaison between different departments involved in implementing various aspects of a given project or program.
  • Develop and maintain a database of program participants, tracking their progress and outcomes over time.
  • Conduct research on best practices in program management to stay updated with industry trends.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Oversee administrative support staff to facilitate day-to-day program activities.
  • Reviewed existing programs and identified areas of improvement or expansion.
  • Supported marketing efforts by providing content for promotional materials.

Transaction Coordinator/Administrative Assistant

Guild Mortgage
Saint Peters, MO
01.2018 - 06.2019
  • Managed and maintained the office supplies inventory, ensuring the availability of necessary materials for daily operations.
  • Developed and implemented efficient filing systems, resulting in improved document organization and retrieval.
  • Created marketing flyers for all team members.
  • Responded to inquiries from clients, vendors, and employees in a timely manner.
  • Maintained confidentiality of sensitive information while handling administrative tasks.
  • Collaborated with cross-functional teams to support project coordination and completion within deadlines.
  • Created and updated databases to ensure accurate record-keeping of important information.
  • Performed data entry tasks with high accuracy to maintain up-to-date records.
  • Assisted in the planning and execution of company events and meetings.
  • Prepared meeting agendas, materials, and took minutes during meetings.
  • Maintained a clean and organized office environment.
  • Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel.
  • Created and updated spreadsheets, databases, and reports using Microsoft Excel.
  • Completed day-to-day duties accurately and efficiently.
  • Managed database systems containing customer contact information.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Manager, Program Director, Event Coordinator & Coach

FlipSide Gymnastics
Saint Charles, MO
08.2004 - 10.2017
  • Organized a range of business events.
  • Created flyers, calendars, and other advertisements designed to create buzz around major events.
  • Trained and mentored new employees.
  • Managed more than 30 employees.
  • Managed an extensive clientele through a database management system.
  • Responsible for communicating with customers and handling different situations in person and over the phone.
  • Staff scheduling.
  • Update and maintain the company website.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Ensured compliance with industry regulations and company policies.
  • Monitored staff performance and addressed issues.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests..
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Directed recruitment, hiring, and training of new staff members.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Bachelor of Science - Business Administration

University of Missouri
St. Louis, MO
05.2013

Skills

  • Microsoft office suite
  • Social media management
  • Customer relationship management
  • Event planning
  • Canva
  • Salesforce
  • Customer service
  • Event marketing
  • Email marketing
  • Staff training
  • Program management
  • Project coordination
  • Event management
  • Project Implementation
  • Employee engagement
  • Leadership and mentoring
  • Staff management
  • Database management
  • Performance evaluation
  • Training and development
  • Cross-functional collaboration
  • Team building
  • Conflict resolution
  • Innovation and creativity
  • Administration
  • Time management
  • Organizational skills
  • Employee work scheduling
  • Adaptability and flexibility
  • Marketing and promotion
  • Lesson planning
  • Problem-solving

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Timeline

Transaction Coordinator/Administrative Assistant

Guild Mortgage
01.2018 - 06.2019

Program Director

All American Gymnastics
11.2017 - Current

Manager, Program Director, Event Coordinator & Coach

FlipSide Gymnastics
08.2004 - 10.2017

Bachelor of Science - Business Administration

University of Missouri

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