KRISTINA WILSON
Farmington,CT
Summary
Results driven and customer focused professional that brings energy, discipline, and a growth mindset. Relentlessly dedicated to relationship building, collaboration and problem solving; I bring a diverse background of experience that can be utilized in many ways to deliver results and achieve goals.
Overview
13
13
years of professional experience
Work History
Director of Recreation
Old Colony Beach
09.2022 - Current
- Developed and provided clear instructions to activity and program participants to ensure their enjoyment and safety
- Created customized community programs to meet their specific requirements
- Created fun and innovative customized programs based on community goals
- Planned weekly activities for the community and facilitated smooth transitions so that everyone enjoyed
- Planned and designed 250-member summer picnic
Owner
Carmela’s Flowers
01.2018 - Current
- Own and operate small business specializing in event floral arrangement design
- Attract and retain clients through social media, networking, and industry events
- Lead consultations with prospective clients to understand event details to produce and design samples and cost estimates
- Develop and maintain relationships with vendors and venues
- Successfully delivered arrangements and decorations for over 20 events
Account Manager
LTO Holdings LLC
09.2020 - 04.2023
- Successfully managed over 250 accounts and helped increase company revenue by keeping client accounts current and resolving delinquencies for sub prime clients
- Planned client relationship cultivation events to promote product and services and improve client relationships which resulted in 100% growth in clientele
- Responsible for customer inquiries by generating quotes for callers and providing product and service information
- Maintained accounting records using checks and cash receipts from clients
- Increased the longevity of accounts by providing individualized customer service and building relationships with account holders
- Educated clients on new services, payment options and maintained detailed account information to maintain high standards of client service
Volunteer
Plainville Community Food Pantry, Inc.
10.2019 - 05.2021
- Designed, developed, and oversaw the primary fundraising gala ('Roaring 20s Hangar Event') for the Plainville Food Pantry
- Planned and executed 375-person event that raised $55,000 towards the Plainville Food Pantry
- In charge of gathering sponsorships, decor, tickets, media and donations for multiple events and initiatives
- Increased brand and community awareness through networking and relationship building with local companies and individuals
- Fuel Bank fundraiser to raise funds for fuel assist program
Vista
Americorps
05.2012 - 05.2013
- Enhanced community engagement by organizing and executing outreach events.
- Implemented tools to track volunteer hours more accurately which led to better utilization of resources.
- Strengthened partnerships with local organizations by attending meetings and collaborating on joint initiatives.
- Improved resource accessibility for low-income communities by coordinating donation drives and distribution efforts.
Education
Bachelor of General Studies - Communications and Sociology
Eastern Connecticut State University
Windham, CT01.2011
Skills
- Customer Training
- Team Leadership
- Relationship building
- Goal setting and performance measurements
- Staff management
- Public relations
- Fundraising
- Project Coordination
- Attention to detail
- Account Management
- Networking
- Collections
Timeline
Director of Recreation
Old Colony Beach
09.2022 - Current
Account Manager
LTO Holdings LLC
09.2020 - 04.2023
Volunteer
Plainville Community Food Pantry, Inc.
10.2019 - 05.2021
Owner
Carmela’s Flowers
01.2018 - Current
Vista
Americorps
05.2012 - 05.2013
Bachelor of General Studies - Communications and Sociology
Eastern Connecticut State University
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