Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Young

Malden,MA

Summary

Experienced and dependable dental billing specialist with over 10 years in the dental field, with a strong focus on insurance verification, payment posting, and patient account management. Skilled in using SoftDent to manage billing, scheduling, and financial reports. Known for improving collections, and ensuring a smooth billing experience for both patients and the office team. Friendly, organized, and committed to keeping the back office running efficiently.

Overview

36
36
years of professional experience

Work History

Billing and Claims Administrator

Everett Dentall Associates
Everett, USA
02.1997 - 08.2015
  • Managed patient accounts, including posting payments and generating statements.
  • Proficient in Softdent Software.
  • Maintained positive relationship with insurance companies when dealing with denials.
  • Verified patient eligibility and benefits with insurance companies.
  • Reviewed and processed patient refunds.
  • Researched and resolved patient billing inquiries in a timely manner.
  • Processed patient payments.
  • Front desk assistance, including; answering phones, checking patients in and out and making appointments.

Personal Shopper

Instacart
Malden, USA
02.2025 - Current
  • Accurately select and deliver customer orders in a timely and professional manner.
  • Manage multiple orders simultaneously while meeting strict delivery windows.
  • Communicate with customers in real time to resolve order substitutions.
  • Demonstrate strong organizational and problem-solving skills in a fast-paced environment.
  • Maintain a high customer rating of 5 stars based on punctuality, communication, and service.

Community Service Volunteer

Community Service
Malden, USA
04.1989 - Current
  • Bible educator
  • Public speaker
  • Engages with public voluntarily
  • Provides practical help and assistance with members of community

Education

High school - Computer skills

North Reading High
North Reading, MA
12.1988

Skills

  • Customer service
  • Cash handling
  • POS
  • Communication skills
  • Microsoft Word
  • Attention to detail
  • Basic math
  • Softdent software
  • Public speaking

Timeline

Personal Shopper

Instacart
02.2025 - Current

Billing and Claims Administrator

Everett Dentall Associates
02.1997 - 08.2015

Community Service Volunteer

Community Service
04.1989 - Current

High school - Computer skills

North Reading High

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Kristina Young