Kristina Yunkers
Ladysmith,WI
Summary
Dynamic and adaptable professional with a proven ability to quickly learn and thrive in new environments. Expertise in acquiring and applying knowledge effectively, along with a strong commitment to continuous learning and navigating change. Customer-focused with a passion for delivering exceptional service, fostering positive interactions, and enhancing customer satisfaction. Demonstrated proficiency in communication and problem-solving, ensuring accurate transaction processing and building lasting relationships.
Overview
10
10
years of professional experience
Work History
Bank Teller
Dairy State Bank
Rice Lake, WI
02.2025 - Current
- Processed customer transactions with accuracy and efficiency.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer, ensuring compliance with bank policies.
- Identified and resolved discrepancies in financial records promptly.
- Educated clients on banking services to enhance customer experience.
- Collaborated with team members to improve workflow processes.
- Monitored compliance with regulatory requirements in daily operations.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Line Lead
McCain Foods
Rice Lake , WI
01.2023 - 02.2025
- Resolved production issues and conflicts among team members promptly and effectively.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Collaborated with other departments such as Quality Assurance and Maintenance to ensure smooth operations across the entire facility.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Monitored employee performance and provided feedback on areas of improvement.
- Monitored production lines to ensure quality control standards were met.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Maintained records of daily production output, material usage, and waste levels.
- Ensured that safety standards were followed at all times in the production area.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
Kitchen/Retail Manager
Cookin' Up A Storm
Rice Lake , WI
06.2022 - 01.2023
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Coached staff on strategies to enhance performance and improve customer relations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote a positive experience for customers.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Distributed food to service staff for prompt delivery to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees on kitchen procedures and policies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Ensured compliance with health and safety regulations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Store Manager
SUBWAY®Restaurants
Chetek , WI
09.2020 - 06.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Quality Control Inspector
Catalytic Combustion
Bloomer, WI
09.2018 - 06.2020
- Marked materials with grade or acceptance status.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Notified supervisors or other relevant personnel of test or production issues.
- Repaired malfunctions, reassembled items, and performed final tests.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Tested finished goods prior to shipment according to established protocols.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Completed non-destructive tests and conducted continuous inspections.
- Ensured that all products met customer requirements prior to shipment.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Used specialized tools to take precise measurements of various aspects of samples.
- Inspected and repaired products to meet project expectations.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Trained new employees on proper use of test equipment and inspection techniques.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Store Manager
SUBWAY®Restaurants
Bloomer, WI
06.2016 - 09.2018
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored inventory levels and placed orders to restock shelves.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, trained and supervised new employees.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Mid-State Technical College
Marshfield, WI07-2009
Skills
- Line monitoring
- PPE enforcement
- Standard operating procedures
- Performance tracking
- Line troubleshooting
- Manufacturing processes
- Safety procedures
- Equipment inspections
- Attention to detail
- Professionalism and courtesy
- Money handling
- Cash counting
- Deposit and withdrawal management
References
References available upon request.
Education and Training
other
Timeline
Bank Teller
Dairy State Bank
02.2025 - Current
Line Lead
McCain Foods
01.2023 - 02.2025
Kitchen/Retail Manager
Cookin' Up A Storm
06.2022 - 01.2023
Assistant Store Manager
SUBWAY®Restaurants
09.2020 - 06.2022
Quality Control Inspector
Catalytic Combustion
09.2018 - 06.2020
Store Manager
SUBWAY®Restaurants
06.2016 - 09.2018
GED -
Mid-State Technical College