Hi, I’m
REBECCA CORTEZ
Perris,CA
Summary
Bilingual Spanish/English seeking a position in a fast-paced environment where helping people with their needs is a top priority. Adapt in both clinical and administrative settings. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
years of professional experience
Work History
Wells Fargo Bank, N.A.Lake Elsinore, CA
Bank Teller
05.2018 - 06.2019
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
Saunders Law OfficeCorona, CA
Receptionist/ Legal Secretary
03.2013 - 05.2018
Job overview
- Update files, create letters, conduct letter correspondence, utilize CLIO Software, utilize Microsoft
- Word, utilize Microsoft Excel, create new client files, and answer a high volume of phone calls, schedule appointments, scan letters, review documents, request document, and complete invoices, preparation of Legal documents, filing of legal documents, Bankruptcy Petition preparation.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Handled assignments independently with good judgement and critical thinking skills.
Riverside Family PhysiciansRiverside, CA
Medical Assistant/Externship
08.2012 - 09.2012
Job overview
- Roomed patients, took and recorded vital signs, administered injections, conducted blood draws, called in prescription refills, EKG, finger sticks, answered phones, scheduled appointments, collected co-pays, conducted insurance eligibility and verification, and maintained HIPAA and OSHA confidentiality.
NZ Construction Clean UpPerris, CA
Receptionist
03.2009 - 12.2011
Job overview
- Answered phones, filed, and made phone calls to customers for past due accounts.
Education
Kaplan College
Medical Assistant Diploma
University Overview
GPA: 3.0
Perfect Attendance, OSHA Certified, CPR Certified
Perris High School
High School Diploma
University Overview
GPA: 3.5, Perfect Attendance, Cheer Captain, ASB
Skills
Microsoft WordMicrosoft PowerPointMicrosoft ExcelData EntryQuick BooksCLIOSuperior Court FilingCourt CallingBest Case – Bankruptcy Software
Scheduling
Time management
Telephone skills
Sorting and labeling
Organization skills
Multi-line Telephone Systems
Mail handling
Timeline
Bank Teller
Wells Fargo Bank, N.A.
05.2018 - 06.2019
Receptionist/ Legal Secretary
Saunders Law Office
03.2013 - 05.2018
Medical Assistant/Externship
Riverside Family Physicians
08.2012 - 09.2012
Receptionist
NZ Construction Clean Up
03.2009 - 12.2011
Kaplan College
Medical Assistant Diploma
9 2012
Perfect Attendance, OSHA Certified, CPR Certified
Perris High School
High School Diploma