Kristina Denee Fountain
Green Cove Springs,FL
Summary
Dynamic and detail-oriented professional seeking a fully remote Personal Vacation Planner position, eager to leverage extensive skills in travel planning and customer service to enhance client experiences from anywhere in the USA. Proven ability to create personalized itineraries that exceed expectations while managing multiple projects efficiently. Committed to delivering exceptional service and fostering strong relationships with clients, ensuring memorable travel experiences tailored to individual preferences. Prepared to contribute expertise and passion for travel to a forward-thinking company dedicated to making vacations unforgettable.
Overview
18
18
years of professional experience
Work History
Homemaker
Homemaker
01.2014 - Current
- Accounts Payable and Accounts Receivable
- Home Repair and Maintenance Management
- Homeschool Teacher and Support to both of my children
- Landscape Management
- Miscellaneous multitasking needs.
Licensed Insurance Agent
Combined Insurance
01.2017 - 01.2019
- Helping clients to ensure their families financial security through Sickness & Accident, income protector, Life, cancer and critical care policies.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Media Sales Consultant
Hibu, Inc/ Yellowbook, USA
01.2010 - 01.2014
- Servicing Revenue retention and Business Development Processing client orders, maintaining customer relationships and business relationships with broker affiliates, meeting deadlines, email management, processing and analyzing data for accuracy, collections.
- Conducted market research to attract clients in new territories.
- Helped customers in determining design and layout of sold and spec ads.
- Created and presented media and advertising packages to prospective customers.
- Made outbound calls to existing customers to upsell advertising packages.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Order Analyst
Adventure Entertainment Promotions
01.2008 - 01.2010
- Processing orders for clients, maintaining customer relationships and business relationships with broker affiliates, meeting deadlines, email management, processing and analyzing data entry for accuracy, collections.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered client information into databases quickly and with minimal errors.
- Verified accuracy and validity of data entered in databases.
Education
Associate degree - Database Processing
Weatherford College
Weatherford, Tx01.2020
Regular Diploma Degree -
Grand Bay High School
Grand Bay, Al01.1994
Skills
- Computer Proficiency
- Customer Service
- Life, Health & Accident License
- Accounts Receivable
- Business Development
- Cold calling
- Database
- Financial
- Microsoft Office Suite
- Outside Sales
- Quality Control
- Inside Sales
- Telephone Sales/ Support
- Database Management
- Data Research and Analysis
- Independent worker
- 70 WPM
- 10 Key
- 4800 KPH
- Decision-making
- Problem resolution
- Multitasking
- Flexible and adaptable
- Attention to detail
- Time management
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Excellent communication
- Calm under pressure
- Active listening
- Verbal communication
- Organization and time management
Timeline
Licensed Insurance Agent
Combined Insurance
01.2017 - 01.2019
Homemaker
Homemaker
01.2014 - Current
Media Sales Consultant
Hibu, Inc/ Yellowbook, USA
01.2010 - 01.2014
Order Analyst
Adventure Entertainment Promotions
01.2008 - 01.2010
Associate degree - Database Processing
Weatherford College
Regular Diploma Degree -
Grand Bay High School