MATTHEW A. NUNEZ
Miami
Summary
Accomplished hospitality leader with 15+ years of experience driving revenue growth and optimizing guest experiences in high-profile food and beverage venues. Skilled in managing multi-million-dollar operations, leading large teams, and implementing strategies to increase profitability and customer satisfaction. Successfully managed multiple venues simultaneously, generating $25M+ annually, while overseeing a staff of 90+ with a focus on operational excellence, customer engagement, and revenue maximization. Excited to bring expertise and passion to a top-tier hospitality establishment.
Overview
13
13
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
HYDE BEACH, SLS HOTEL
01.2021 - Current
- Drove annual revenue exceeding $25M by optimizing service efficiency and enhancing guest experience
- Managed and scheduled a team of 90+ employees, ensuring seamless coordination and maximizing staff productivity
- Increased high-spend clientele retention by 30% through marketing collaborations and VIP engagement strategies
- Reduced costs by 15% through strategic labor management and vendor negotiations, improving profit margins
- Implemented operational standards, safety protocols, and compliance measures, reducing incident reports
- Strengthened team performance by leading recruitment, training, and staff development, reducing turnover by 25%
ASSISTANT GENERAL MANAGER
AMERICAN AIRLINES ARENA
01.2012 - Current
- Generated over $2M in revenue within just 53 event days per year by optimizing VIP hospitality operations
- Positioned the venue as Miami’s top-grossing bar per square footage, surpassing competitors through operational excellence
- Fostered a 20% increase in repeat patronage and premium ticket sales by delivering elite-level service experiences
- Developed strategic partnerships with sponsors and sports management, enhancing brand visibility and guest engagement
- Led a high-performing team through intense event schedules, ensuring flawless service for A-list clientele and corporate guests
LEAD TABLE SERVICE
STORY NIGHTCLUB
01.2013 - 01.2020
- Maximized service efficiency by optimizing busser sections based on real-time performance metrics
- Executed VIP hospitality for celebrity and high-net-worth clients, handling VIP tables with minimum spends exceeding $25K
- Maintained professionalism and exceeded guest expectations in a high-pressure, fast-paced luxury venue
- Trained and mentored staff, boosting VIP sales by 20% through personalized service strategies
Education
A.S. - Marine Engineering
BROWARD COLLEGE
01.2018
High School Diploma -
MIAMI PALMETTO SENIOR HIGH SCHOOL
01.2007
Skills
- High-Volume Venue Management
- Financial & Budgeting Expertise
- Staff Leadership & Training
- Customer Experience Optimization
- Event Planning & Execution
- Vendor & Cost Control Negotiation
- Compliance & Safety Enforcement
- Upselling & Revenue Growth
- Team leadership expertise
- Employee relations
- Food safety and sanitation
Certifications Training
- Food & Beverage Cost Control Training
- ServSafe Food & Alcohol Handling Certification
- Hospitality Leadership Development Program
Awards Recognition
- Recognized for Excellence in VIP Hospitality by American Airlines Arena
- Led Hyde Beach, SLS Hotel to record-breaking revenue growth
- Named Top Performer at Story Nightclub for exceptional service in VIP sales
Skills Expertise
- High-Volume Venue Management ($25M+ revenue oversight)
- Financial & Budgeting Expertise (15% profit margin increase)
- Staff Leadership & Training (Managed teams of 90+ employees)
- Customer Experience Optimization (30% increase in VIP retention)
- Event Planning & Execution (Flawless VIP event management)
- Vendor & Cost Control Negotiation (Reduced costs by 15%)
- Compliance & Safety Enforcement (40% reduction in incidents)
- Upselling & Revenue Growth (Top-grossing venue per sq. ft. in Miami)
Timeline
ASSISTANT GENERAL MANAGER
HYDE BEACH, SLS HOTEL
01.2021 - Current
LEAD TABLE SERVICE
STORY NIGHTCLUB
01.2013 - 01.2020
ASSISTANT GENERAL MANAGER
AMERICAN AIRLINES ARENA
01.2012 - Current
High School Diploma -
MIAMI PALMETTO SENIOR HIGH SCHOOL
A.S. - Marine Engineering
BROWARD COLLEGE
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