KRISTINE BRADFORD
Everett,WA
Summary
Dynamic customer service professional with a proven track record at EXHIBITION HUB, excelling in relationship building and conflict resolution. Recognized for enhancing sales through effective inventory management and personalized support, leading to extended event success. Skilled in bookkeeping and technical support, ensuring client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
EXHIBITION HUB/ VAN GOGH IMMERSIVE EXHIBIT
Seattle, Washington
10.2021 - 10.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- I greeted each customer, validated ticketing, supported the virtual reality experience, and worked closely with customers in purchasing gifts and memorabilia in the retail shop.
- This event was scheduled to last six months, but was extended to three years due to excellent customer reviews and return visits.
- I came in on weekends and after hours to count inventory, increasing sales, and maintaining accurate sales records.
- Received an award for Employee of the Month, and received several appreciation letters from customers for going "above and beyond" in support.
SEAMSTRESS
Self Employed Services
Seattle, Washington
06.2016 - 10.2021
- I met with customers to determine fabric selection and measurements, to provide and install custom draperies.
- Contracted upholstery jobs with local shops.
- Altered existing garments by taking in seams, shortening lengths, replacing zippers and buttons.
- Scheduled and completed jobs as promised ensuring client satisfaction and referrals.
FREELANCE BOOKKEEPER
Self Employed Services
Seattle, Washington
03.2010 - 03.2016
- Ensured accuracy in all accounting entries and records for clients with small businesses.
- Processed accounts payable and receivable transactions.
- Generated invoices for clients and tracked payments received from customers.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Education
Vocational Accounting
Shoreline Community College
Seattle, WASkills
- Customer relationship management
- Problem solving
- Inventory management
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
Timeline
Customer Service Representative
EXHIBITION HUB/ VAN GOGH IMMERSIVE EXHIBIT
10.2021 - 10.2024
SEAMSTRESS
Self Employed Services
06.2016 - 10.2021
FREELANCE BOOKKEEPER
Self Employed Services
03.2010 - 03.2016
Vocational Accounting
Shoreline Community College