Kristine Burgess
Mt Pleasant,SC
Summary
Accomplished Account Manager with a proven track record of fostering client relationships and driving growth at Bangers LP. Expert in account management and customer service, demonstrated through top 10 sales achievements and high client retention rates. Skilled in strategic planning and cross-functional leadership, ensuring significant contributions to organizational success.
Overview
44
44
years of professional experience
Work History
Account Manager
Bangers LP, AKA Iron Valley Supply
08.2011 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
Executive VP for N. America
Airmunition , Inc
05.2001 - 09.2010
- Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
- Managed risk effectively by implementing robust policies and procedures designed to mitigate potential threats to the business.
- Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.
- Spearheaded organizational change management efforts, leading to enhanced employee engagement and productivity.
- Established a clear vision for organizational growth while developing actionable plans to achieve both short-term and long-term objectives.
Owner/Operator
Q B Systems, LLC
06.1993 - 01.2000
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Sales Representative
Ellett Brothers
06.1981 - 09.1991
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top 10 sales in a field of 100 sales reps every year
Education
Associate of Arts - Marketing
University of Florida
Gainesville, FLSkills
- Account management
- Customer service
- Client relationship management
- Remote office experience
- Sales achievement in shooting sports industry and law enforcement training
Timeline
Account Manager
Bangers LP, AKA Iron Valley Supply
08.2011 - Current
Executive VP for N. America
Airmunition , Inc
05.2001 - 09.2010
Owner/Operator
Q B Systems, LLC
06.1993 - 01.2000
Sales Representative
Ellett Brothers
06.1981 - 09.1991
Associate of Arts - Marketing
University of Florida
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