Kristine Copeland
Euclid,OH
Summary
Energetic professional with more than 20 years of expertise ensuring safe, supportive environments for individuals with range of disabilities.
Personable and compassionate with deep understanding of the importance of creating a supportive and nurturing environment. Knowledge of conflict resolution and crisis intervention techniques combined with strong communication skills. Dedicated to making positive impacts by fostering a safe and welcoming atmosphere for residents.
Experienced in fostering collaborative environments and achieving positive outcomes. Known for reliability and adaptability, capable of meeting evolving challenges. Skilled in conflict resolution and time management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Specialist/Intake Specialist
Project Hope for the Homeless
05.2024 - Current
- Supervising up to a 50 bed capacity at shelter for men and women, working as a team with two other staff and a volunteer.
- Develop goal plans with guests, make appropriate referrals, some crisis intervention as needed.
- Complete the intake process with new and returning guests.
- Conduct1:1 face to face interviews with new guests.
- Review agency handbook with new guests.
Specialist Residential Care
Signature Health Inc
08.2023 - Current
- Monitored residents' health status and reported any changes or concerns to the nursing staff
- Maintained a clean and safe environment for residents by regularly cleaning rooms and common areas
- Developed strong relationships with residents, families, and staff members to ensure a positive living experience
- Supported recreational activities for residents, promoting social interaction and mental stimulation
- Collaborated with healthcare professionals to coordinate medical appointments and transportation for residents
- Ensured accurate documentation of resident care activities in accordance with facility policies and procedures
- Responded promptly to emergency situations or resident requests for assistance
- Provided emotional support to residents during difficult times or transitions
- Followed all company policies and procedures to deliver quality work.
Post-Secondary Life Coach
Village Collective NEO
06.2022 - 01.2025
- Provide integrated social, emotional and academic support, grounded in authentic and supportive relationships that help students expand possibilities for learning and development
- Managing the household schedules and calendars
- Event planning, organizing, and coordination
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
Residential Childcare Worker
Bellefaire JCB
03.2019 - 04.2022
- Monitored residents'' medication schedules to ensure proper administration and adherence to prescribed treatment plans.
- Mentored new staff members on best practices in childcare techniques, fostering a supportive work environment for all employees.
- Reduced behavioral issues through the implementation of positive reinforcement strategies tailored to individual needs.
- Enhanced overall residential experience by implementing structured daily routines and activities for children.
Residential Counselor/ Overnight Specialist
Boys Hope Girls Hope of Northeastern Ohio
11.2016 - 01.2019
- Assisting residents with their daily personal tasks
- Provides therapeutic crisis intervention and de-escalation techniques
- Ensuring that residents abide by our rules and policies
- Organizing and facilitating group activities
- Supervising residents and ensuring their safety
- Providing residents with community resources
- Fulfilling any reasonable requests made by residences
- Working as a team to ensure residents receive the best quality of life possible
- Updating and maintaining reports on each resident
- Under limited supervision, assists in providing general supervision, guidance, and instruction to youth in a community-based residential setting
- Provides or arranges transportation services to ensure youth are able to attend medical, vocational, educational commitments
- Understanding and ability to dispense medication
- Supervises sanitation and maintenance procedures to assure cleanliness and orderliness of the facility and the general health and safety of the residents
Community Health Worker
CareSource
12.2016 - 05.2018
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
Child Protection Specialist-Specialized Unit
Cuyahoga County Division of Children and Family Services
09.2013 - 12.2016
- Sobriety Treatment and Recovery Team Unit September2013- December2016
- Responsible for conducting investigations of allegations of abuse and neglect of children
- Provided intensive case management services (referral for services, court hearings, home visits, etc.) to families and children, identified as at risk or who have had incidents of abuse/family violence and/or neglect
- Helped families reunify with their children-parent coaching, visitation, and an overall advocate for the families I serve
- START Dept
- Within DCFS, is a specialized unit that serves families with substance abuse problems
- Unit Team Lead: Responsible for training and mentoring new workers
Residential Treatment Child Care Worker
Bellefaire JCB
04.2013 - 04.2015
- Worked closely with all members of the treatment team, including cottage supervisors, childcare workers, medical staff, psychiatrists, and therapists
- Assist with cottage programming
- Teach, coach and manage a cottage comprised of10-14 youths ages12-18
- Worked closely with children and adolescents that have severe behavioral and mental health issues
- Practice Therapeutic Crisis Intervention during cottage emergencies
Social Services Worker III
Foster Care
07.2012 - 01.2013
- Social Services Worker III/ Foster Care
- Cumberland County Department of Social Services, Fayetteville, NC July2012-January2013
- Job duties included foster/adoption case management: Permanency Plan Action Team Meetings
- Completed court reports and served as a court witness
- Responsible for detailed case dictation, created and implemented out of home service agreements
- Provided case risk assessments, interviewing and crisis intervention with at risk populations
Probation/Parole Officer
North Carolina Department of Community Corrections
08.2011 - 06.2012
- Monitored case visitations in and out of the client's home
- Provided community coordination referral for social and rehabilitative services
- Supervised over100 high-low risk offenders
- Completed Administrative Responsibilities regarding legal and confidential files
- Provided community relation referrals for social and rehabilitative services
- Case Management surrounding substance abuse, mental health and domestic violence
- Legal entries, court witness and updates
- Completed curfew checks, drug testing and home visits
- Trained in Control, Restraint and Defensive Techniques
Education
Master of Arts - Adult Education
University of Phoenix
Phoenix, AZ02.2011
Master of Arts -
University of Phoenix
Phoenix, AZ03.2009
Bachelor of Arts - Sociology
Cleveland State University
Cleveland, OH08.2004
Skills
- Microsoft Office Suite
- Curriculum Development
- Mentoring
- Crisis Intervention
- Communication skills
- Case Management
Certification
- QMHP Certification I meet the guidelines due to my higher education degrees and work experience.
- CPI Certification September 2023 to September 2025.
- CPR Certification September 2023 to September 2025.
- BLS Certification August 2023 to August 2025
- First Aid Certification August 2023 to August 2025
- CPR/AED June 2023 to March 2025
Timeline
Residential Specialist/Intake Specialist
Project Hope for the Homeless
05.2024 - Current
Specialist Residential Care
Signature Health Inc
08.2023 - Current
Post-Secondary Life Coach
Village Collective NEO
06.2022 - 01.2025
Residential Childcare Worker
Bellefaire JCB
03.2019 - 04.2022
Community Health Worker
CareSource
12.2016 - 05.2018
Residential Counselor/ Overnight Specialist
Boys Hope Girls Hope of Northeastern Ohio
11.2016 - 01.2019
Child Protection Specialist-Specialized Unit
Cuyahoga County Division of Children and Family Services
09.2013 - 12.2016
Residential Treatment Child Care Worker
Bellefaire JCB
04.2013 - 04.2015
Social Services Worker III
Foster Care
07.2012 - 01.2013
Probation/Parole Officer
North Carolina Department of Community Corrections
08.2011 - 06.2012
- QMHP Certification I meet the guidelines due to my higher education degrees and work experience.
- CPI Certification September 2023 to September 2025.
- CPR Certification September 2023 to September 2025.
- BLS Certification August 2023 to August 2025
- First Aid Certification August 2023 to August 2025
- CPR/AED June 2023 to March 2025
Master of Arts - Adult Education
University of Phoenix
Master of Arts -
University of Phoenix
Bachelor of Arts - Sociology
Cleveland State University
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