Kristine Cruz
Olympia,WA
Summary
Highly organized professional with 15+ years experience in office management, schedule coordination, research and data collection, information mastery and utilizing person-centered approaches to achieve organizational objectives. Successfully manages high-volume workloads in rapidly changing environments, prioritizing confidentiality. Excels in working collaboratively with culturally diverse groups, ensuring multiple perspectives are considered. Diplomatic communicator, skilled at relaying concepts in a clear and concise manner, orally, visually and in writing to a diverse range of audiences. Adept at planning, analytic problem-solving, time management, decision making and utilizing technology to optimize efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Resource Manager
WA Dept Of Social And Health Services
12.2023 - Current
- Coordinate multiple calendars to schedule and conduct client assessments, identifying issues, goals, and necessary interventions.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care.
- Serve as a key point of contact for both internal and community partners, fostering strong relationships built on respect and trust.
- Contribute to team discussions and case conferences actively, asking questions and sharing insights to optimize client support strategies.
- Maintain compliance with confidentiality requirements and WAC's.
Small Business Owner
The Succulent Studio
02.2023 - Current
- Established a small business based on a strategic business plan defining concept, short and long-term goals, funding and strategies.
- Devise processes to boost long-term business success.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
Special Education Teacher
Walkersville Middle
08.2018 - 06.2022
- Annually, established and managed 25 culturally diverse student Education Plans to encourage inclusion and growth.
- Determined eligibility for services through data collection and analysis, presented in reports shared via IEP meetings with collaborating team members.
- Cultivated connections with students and families through prompt and clear verbal and written communication.
- Trained para-educators on data collection, task completion, instructional techniques, and handling of student behaviors.
- Organized master schedule spreadsheet for IEP team members.
Education
Master of Arts - Elementary Education
University of Phoenix
Tempe, AZ06.2005
Bachelor of Arts - Sociology
The Evergreen State College
Olympia, WA06.1999
Skills
- Advanced Microsoft Office Suite & Outlook Proficiency
- Calendar Management
- Business Correspondence
- Planning and Execution
- Data Analysis
- Customer and Team relations
- Critical Thinking
- Administrative Procedures
- Event Coordination
- Operations Management
- Process Optimization
- Information Confidentiality
Certification
- WA State Elementary Education, March 2007-Present
- Special Education Certification July 2018-Dec 2022
Timeline
Case Resource Manager
WA Dept Of Social And Health Services
12.2023 - Current
Small Business Owner
The Succulent Studio
02.2023 - Current
Special Education Teacher
Walkersville Middle
08.2018 - 06.2022
Master of Arts - Elementary Education
University of Phoenix
Bachelor of Arts - Sociology
The Evergreen State College
- WA State Elementary Education, March 2007-Present
- Special Education Certification July 2018-Dec 2022
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