Amberlyn Olsen
Summary
Dedicated and highly motivated professional with strengths in communication and collaboration. Adept at managing concurrent objectives to ensure accuracy and influence positive outcomes. Flexible and eager to learn, grow, and contribute.
Overview
16
16
years of professional experience
Work History
Public Benefit Specialist
State of WA Dept of Social & Health Services
Colville , WA
2022.12 - Current
- Interview and consult clients inquiring about public assistance; work case queries by requesting and processing documents according to State and Federal requirements adhering to strict processes per WA Administrative Codes.
- Determine eligibility for programs by conducting intensive interviews and analyzing data and cross-matches with various government systems.
- Conduct regular self-audits to maintain program integrity and financial accuracy. Work within timeframes dictated by program requirements and meet monthly quotas.
- Included in the State's Skill Builders Program, which focused on identifying and strengthening personal leadership capabilities.
Contracts Administrator
Macquarie Group
Jacksonville , FL
2019.12 - 2022.09
- High volume employment contract creation for multiple employment types in 21 countries. Independently handled approximately 1,200 cases in 2021.
- Worked closely with recruitment, ER, and immigration teams ensuring contract legitimacy, accuracy and timely issuance and follow up.
- Maintained stake holder expectations and policy adherence.
- Executed initial audit of contracts and final audit of starter cases by relative deadlines.
- Maintained case management systems and employee related data bases abiding by confidentiality agreement.
Intake Coordinator
Invo Progressus
Jacksonville , FL
2018.11 - 2019.12
- Provided essential support to Invo management and The Department of Juvenile Justice to connect at-risk youth with mental health service providers
- Managed new client intake and coordinated assignments of therapists based on needs and availability
- Pinpointed inefficiencies and gaps in therapist tracking and worked with management to remedy
- Assisted in converting therapy time to payroll
Talent Acquisition Specialist
Acosta Inc
Jacksonville , FL
2018.05 - 2018.11
- High volume, full cycle recruiting and onboarding
- Sourced talent with a variety of external tools and internal applicant tracking systems
- Converted applicants to employees
- Interviewed candidates to determine qualifications and refer them to hiring manager, providing recommendations as required
Registration/Event/Conference Center Coordinator
Microsoft/Compass Group
Redmond , WA
2008.05 - 2013.08
- Worked with management to develop a new role aimed to capture business and offer clients more options
- Provided essential support to event planners and took charge of overflow events
- Developed front and back end of new program and created SOP
- Assumed management responsibilities of front desk operations at Conference Center with a staff of four and temp staff
- Developed processes to increase team efficiencies and strengthen client relationships
- Anticipated client and attendee needs
- Worked closely with multiple event teams to provide full support to large and small conferences
Education
Bachelor of Arts - Environmental Studies
GONZAGA UNIVERSITY
Skills
- Regulatory Understanding
- Policy Enforcement
- Team building
- Data Analytics
- Problem solving
- Adaptability and Flexibility
- Auditing
- Verbal and written communication
Timeline
Public Benefit Specialist
State of WA Dept of Social & Health Services
2022.12 - Current
Contracts Administrator
Macquarie Group
2019.12 - 2022.09
Intake Coordinator
Invo Progressus
2018.11 - 2019.12
Talent Acquisition Specialist
Acosta Inc
2018.05 - 2018.11
Registration/Event/Conference Center Coordinator
Microsoft/Compass Group
2008.05 - 2013.08
Bachelor of Arts - Environmental Studies
GONZAGA UNIVERSITY
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