Kristine Galloway
Washougal,WA
Summary
Dedicated Customer Service professional with knowledge of service skills and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Spectrum
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat customers.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Agent
Alaska Airlines
02.2001 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Agent
Allegiant Airlines
06.2000 - 12.2000
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Collaborated with team members to achieve high levels of performance in demanding situations.
Education
Airline/Travel Specialist -
International Air And Hospitality Academy
Vancouver, WA06.2000
High School Diploma -
Shadle Park High School
Spokane, WA06.1999
Skills
- Customer Relations
- Task Prioritization
- Airline Policies
- Stress Tolerance
- Travel documentation
- Cultural Awareness
Accomplishments
Above and Beyond Award
Oct 2019
Timeline
Customer Service Representative
Spectrum
07.2024 - Current
Customer Service Agent
Alaska Airlines
02.2001 - 05.2024
Customer Service Agent
Allegiant Airlines
06.2000 - 12.2000
Airline/Travel Specialist -
International Air And Hospitality Academy
High School Diploma -
Shadle Park High School
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