Kristine Graham
Waterloo
Summary
Detail-oriented Payment Poster with proven skills in accurate payment posting and account reconciliation. Experienced in high-volume transaction environments, ensuring HIPAA compliance and effective resolution of billing discrepancies.
Overview
19
19
years of professional experience
Work History
Payment Poster
Mercy One - Trinity
Waterloo
2024.02 - 2026.03
- Posted payments accurately to patient accounts using designated software systems.
- Communicated effectively with patients regarding payment inquiries and account status.
- Resolved discrepancies in payment postings and billing issues, ensuring accuracy in financial records.
- Collaborated with billing team to maintain accurate financial records and improve reporting processes.
- Maintained adherence to HIPAA guidelines while handling confidential patient information.
Accounts Payable Clerk
Mercy One
Waterloo
2022.02 - 2024.01
- Processed vendor invoices to ensure timely payments at Mercy One, supporting smooth operations.
- Maintained vendor relationships and facilitated communication to promote collaboration.
- Verified and resolved invoice discrepancies to minimize payment delays and uphold accuracy.
- Utilized accounting software for efficient data entry and tracking.
- Processed invoices and payments in accordance with company policies and procedures.
Accounts Receivable Clerk
Mercy One
Waterloo
2017.08 - 2022.01
- Reconciled daily cash receipts with bank deposits, ensuring accurate financial reporting.
- Assisted in month-end close by reconciling accounts receivable entries, facilitating timely financial statements.
- Reviewed incoming payments for accuracy before posting into general ledger, minimizing discrepancies.
- Processed posting and reconciling payments and addressed aged receivables.
Medical Biller
Mercy One
Waterloo
2007.09 - 2017.07
- Processed medical claims with advanced billing software, ensuring timely submission and compliance.
- Reviewed patient accounts for accuracy, identifying and correcting discrepancies to maintain data integrity.
- Submitted electronic claims to various insurance carriers.
- Researched discrepancies between billed charges and payments, facilitating resolution with insurance companies and third-party payers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
Education
Bachelor of Science - Business Management
Upper Iowa University
Fayette, IAAssociate of Science - Business And Commerce
Hawkeye Community College
Waterloo, IASkills
- High-volume transaction posting
- Accurate payment posting
- Overpayment identification
- Account reconciliation
- Billing software
- Accounts receivable software
- HIPAA compliance
- Customer service
Timeline
Payment Poster
Mercy One - Trinity
2024.02 - 2026.03
Accounts Payable Clerk
Mercy One
2022.02 - 2024.01
Accounts Receivable Clerk
Mercy One
2017.08 - 2022.01
Medical Biller
Mercy One
2007.09 - 2017.07
Bachelor of Science - Business Management
Upper Iowa University
Associate of Science - Business And Commerce
Hawkeye Community College