Paulina Mendez
San Antonio
Summary
Offering 27 years of healthcare office experience and billing. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Payment Poster
Deer Oaks Behavioral Health
02.2023 - 11.2023
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
Payment Processor
South Texas Radiology Group
06.2018 - 11.2022
- Processed insurance and patient payments 100 or more per day.
- Input denial codes, recoups, applied adjustments, coinsurance, copays, deductibles needed on accounts.
Patient Access Cashier
Seton Medical Center Harker Heights
12.2017 - 05.2018
- Prepared daily hospital deposits.
- Assisted in patient billing questions 15-20 per week.
- Assisted with Attorney medical records request 5-10 per week.
- Collaborated with team members to achieve target results
- Maintained excellent attendance record, consistently arriving to work on time
Payment Processor
South Texas Radiology Group
09.2014 - 10.2017
- Processed insurance and patient payments 100 or more per day.
- Input denial codes, recoups, applied adjustments, coinsurance, copays, deductibles needed on accounts.
Correspondence Specialist
South Texas Radiology Group
06.2014 - 09.2014
- Multi-tasked and tracked multiple priorities in fast-paced environment.
- Receive and sort by payer class EOBs, HCFAs w/attachments, patient statements w/notes and letters.
- Create folders; assign batch numbers; review correspondences by charge line and denial code.
- Input denial codes on accounts, applied adjustments if needed; entered notes on accounts; tagged for further investigation if needed sent to insurance specialist and/or transferred to supervisor if necessary.
- Maintained standard of 75 or more charges per hour, maintained standard of 8 folders created by hour.
- Processed payments and other duties if and when assigned; took payment folders to scanning department daily.
- Maintained strict confidentiality of patient protected health information (PHI) as mandated and HIPAA Privacy and Security regulations.
Certified Tax Preparer
Liberty Tax Services
01.2013 - 03.2013
- Prepared and filed tax returns (private and business) 3-5 per day
- Answered phones.
Accounts Receivable Representative
Integrated Medical Services
09.2011 - 09.2012
- Followed up on accounts over 45 days.
- Explanation of Benefits, claim denials and appeals.
- Contacted insurance companies to check claim status.
- ICD-9/CPT and Medical Coding.
- Patient billing/statements and collected patient credit card payments over phone.
Medical Assistant
Biltmore Ear, Nose & Throat
07.1995 - 09.2011
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments over 50 patients per day, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
Education
Certified - Medical Insurance Billing
Sanford Brown College
San Antonio, TX05.2014
Certified - Medical Assisting
The Bryman Medical School of Arizona
Phoenix, AZ05.1995
High School Diploma -
Kofa High School
Yuma, AZ05.1990
Skills
- Payments Posting
- High-Volume Transaction Posting
- Data Inputting
- Claim Processing
- Research and due diligence
- Accurate payment posting
- Work effectively and efficiently dependently or in group setting
Timeline
Payment Poster
Deer Oaks Behavioral Health
02.2023 - 11.2023
Payment Processor
South Texas Radiology Group
06.2018 - 11.2022
Patient Access Cashier
Seton Medical Center Harker Heights
12.2017 - 05.2018
Payment Processor
South Texas Radiology Group
09.2014 - 10.2017
Correspondence Specialist
South Texas Radiology Group
06.2014 - 09.2014
Certified Tax Preparer
Liberty Tax Services
01.2013 - 03.2013
Accounts Receivable Representative
Integrated Medical Services
09.2011 - 09.2012
Medical Assistant
Biltmore Ear, Nose & Throat
07.1995 - 09.2011
Certified - Medical Insurance Billing
Sanford Brown College
Certified - Medical Assisting
The Bryman Medical School of Arizona
High School Diploma -
Kofa High School
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