STEPHENY HUBBARD
Summary
Work At Home Agent with proven ability to establish efficient remote work environments in line with company guidelines. Expertise in medical claims processing, inbound insurance sales, and delivering exceptional customer service. Recognized for strong work ethic, adaptability, and ability to excel in unsupervised settings. Results-oriented professional with a focus on accuracy in financial records and transactions reconciliation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Payment Poster
Froedert
Milwaukee, WI
04.2015 - 09.2025
- Posted payments from check batches received from Finance Department into practice management system.
- Adjusted charges for PPO discounts and workers' compensation fee guidelines as required.
- Interpreted EOBs (explanations of benefits) and made necessary adjustments.
- Processed all patient and insurance company payments within designated turnaround times.
- Maintained high-quality standards while completing tasks accurately.
- Achieved monthly closing deadlines as established by company policies.
- Balanced posted batches by generating summary reports and reviewing for discrepancies.
Claims Processor
Devine Insurance Services
Chicago, IL
01.2010 - 11.2014
- Received and reviewed medical claims to ensure completeness and compliance with policies.
- Verified authorization and eligibility for necessary claims efficiently.
- Completed claims processing within required timeframes: 30 days to deny, 45 days to pay.
- Managed electronic claim queues, modifying claims for further investigation as needed.
- Posted payments for insurance companies accurately, including Medicare and Medicaid.
- Resolved discrepancies in payment postings, ensuring accuracy in financial records.
- Maintained organized filing system for accurate tracking of all posted payments.
- Communicated with patients regarding payment inquiries to provide timely assistance.
MEDICAL PAYMENT POSTER
Med-Surg
Chicago, IL
12.2007 - 10.2014
- Recommended new policies and procedures to enhance departmental efficiency and service delivery.
- Ensured accurate entry of notes and documentation in patient accounts for audit compliance.
- Recorded payments and adjustments daily in patient accounting system with precision.
- Consistently met or exceeded departmental productivity standards, demonstrating high performance.
- Reconciled daily batch postings against actual entries to verify accuracy and resolve discrepancies.
PAYMENT POSTER
Cash Applications
Chicago, IL
02.2002 - 08.2007
- Printing, pulling and filing of Explanation of Benefits
- Specialist is responsible for updating patient accounts with billing data
- Apply insurance payments according to specific dates and procedures according to the EOB
- Balancing and filling out daily worksheets
- Covering for receptionist on a rotating basis
- 1 on 1 monthly meetings with Payment Posting Supervisor
- Training of new staff
Education
Associate of Applied Science - Paralegal Studies
Milwaukee Area Technical College
Milwaukee, WI05-2016
Skills
- Payments posting and transactions reconciliation
- Claims review and eligibility determination
- Data entry and information verification
- Problem-solving and critical thinking
- Customer service and support
- Microsoft Office proficiency
- Document control and proofreading
- Time management and decision making
- Attention to detail
Certification
Insurance producer
Paralegal
Paralegal
Timeline
Payment Poster
Froedert
04.2015 - 09.2025
Claims Processor
Devine Insurance Services
01.2010 - 11.2014
MEDICAL PAYMENT POSTER
Med-Surg
12.2007 - 10.2014
PAYMENT POSTER
Cash Applications
02.2002 - 08.2007
Associate of Applied Science - Paralegal Studies
Milwaukee Area Technical College