Kristine Haight
Crawfordville,USA
Summary
Detail-oriented dental assistant and assistant manager with 6 years of experience in the healthcare and retail sectors. Proven expertise in supporting dental procedures, managing store operations, and enhancing customer service. Demonstrated leadership in training new employees and overseeing daily operations, contributing to improved team performance and customer satisfaction. Skilled in data entry, collections and inventory management, with a strong commitment to maintaining a clean and efficient work environment.
Committed and results-oriented professional willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Collections Analyst
Parallon
Tallahassee, US
10.2023 - 07.2026
- Contact health insurance regarding unpaid patient claims to facilitate resolution
- Advocate with health insurance to address unprocessed, incorrectly denied, or unpaid claims
- Work closely with management to get problem accounts worked/fixed/paid
- Verify patient benefits with health insurances
- Managed spreadsheets for multiple accounts
- Support training of new hires to ensure understanding of processes and procedures
Dental Assistant
AA Prime Care Dental
Tallahassee, US
11.2016 - 02.2018
- Assisted dentists in various procedures to ensure patient comfort and care
- Set up and cleaned treatment rooms pre- and post-procedure to maintain a sterile environment
- Ensured treatment rooms were ready for patient use by organizing tools and maintaining cleanliness
- Maintained cleanliness of office by organizing supplies and disposing of waste regularly
- Facilitated daily office functions to maintain efficiency
Data Entry Specialist
Nationwide Title Clearing
Palm Harbor, US
07.2016 - 09.2016
- Mastered system and data input processes
- Identified key data elements for accurate input
- Ensured accuracy of title data and managed corrections effectively
- Collaborated with Account Leads to manage document flow and resolve inquiries effectively.
Assistant Manager
Hibbett Sports
Perry, US
10.2015 - 06.2016
- Assume responsibilities of Store Manager during absence
- Develop strategies to engage with community members
- Engaged in Managers' and District Assistants' meetings to align on store strategies.
- Managed shipment unloading and organized placement on sales floor
Assistant Manager
Famous Footwear
Tallahassee, US
08.2014 - 07.2015
- Supported store operations and managed paperwork to ensure smooth daily functions
- Collaborated in reorganizing store layouts to enhance customer experience
- Led inventory counts and resolved discrepancies to maintain accurate stock levels
- Supported efforts to enhance store layout for better customer navigation
- Assisted with various store operations and managed paperwork for daily tasks
- Maintained updated knowledge of new and existing products to enhance customer service.
Watch Specialist
Dillard's Department Store
Tallahassee, US
09.2013 - 07.2014
- Maintained up-to-date knowledge of sales, promotions, payment policies, exchange procedures, and security practices to enhance customer experience.
- Engaged customers sincerely and friendly, fostering positive relationships and encouraging repeat business.
- Demonstrated proper use and care of merchandise, ensuring customer satisfaction and product longevity.
- Answered questions regarding the store and its merchandise.
- Trained and served as a peer coach for new sales associates.
Sales Associate, Customer Service, Jewelry
Kohl's Department Store
Tallahassee, US
04.2011 - 09.2013
- Monitored store environment for suspicious behavior, identifying potential shoplifters., alerting management to prevent loss.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Resolved customer relations issues graciously, ensuring satisfaction and adherence to company policies.
- Optimized use of time by maintaining a tidy environment and preparing for customer needs. when not serving customers, including resetting area and refilling merchandise.
- Identified potential shoplifters and alerted management.
- Engaged in training sessions to enhance skills and knowledge in retail operations..
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL 08.2010 - 01.2011
High School Diploma -
Lawton Chiles High School
Tallahassee, FL 08.2006 - 01.2010
Skills
- Collections strategies
- Claims processing
- Collections procedures
- Data analysis
- Computer skills
- Microsoft Office
- Telephone communication
- Opening procedures
- Stock management management
- Sales
- Service operations
- Analytical thinking
- Problem-solving skills
- Adapt to diverse groups
- Interpersonal communication
- Customer-oriented
- Reliable and punctual
- Dental experience
- Dental experience
- Insurance advocacy
- Benefit verification
- Time management
Timeline
Collections Analyst
Parallon
10.2023 - 07.2026
Dental Assistant
AA Prime Care Dental
11.2016 - 02.2018
Data Entry Specialist
Nationwide Title Clearing
07.2016 - 09.2016
Assistant Manager
Hibbett Sports
10.2015 - 06.2016
Assistant Manager
Famous Footwear
08.2014 - 07.2015
Watch Specialist
Dillard's Department Store
09.2013 - 07.2014
Sales Associate, Customer Service, Jewelry
Kohl's Department Store
04.2011 - 09.2013
Associate of Arts -
Tallahassee Community College
08.2010 - 01.2011
High School Diploma -
Lawton Chiles High School
08.2006 - 01.2010