Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Hawkins

Sterling,IL

Summary

At Casey's General Stores Inc, I excelled in customer service and cash management, significantly enhancing customer satisfaction and loyalty. My ability to resolve complaints with empathy and professionalism, coupled with expert cash handling and POS system operation, drove positive shopping experiences, fostering repeat business and minimizing financial discrepancies.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Caseys General Stores Inc
04.2023 - 01.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.

Education

GED -

Sauk Valley College
Dixon, IL
06-1985

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash management
  • Product knowledge
  • Payment processing
  • Cash handling expertise
  • Customer inquiries

Timeline

Customer Service Cashier

Caseys General Stores Inc
04.2023 - 01.2025

GED -

Sauk Valley College

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Kristine Hawkins