Kristine Hay
La Habra,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in business operations and staff management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager II
Amazon
02.2023 - Current
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in onboarding and training of all new managers in the Kitchen and Paleo departments.
Assistant Manager I
Amazon
06.2020 - 02.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
Master of Arts - Government
California State University - Sacramento
Sacramento, CABachelor of Arts - Political Science
California State University - Long Beach
Long Beach, CASkills
- Retail Operations Management
- Staff Training and Development
- Product and service knowledge
- Business Analysis and Reporting
- Schedule Management
- Performance Tracking and Evaluation
Certification
- State Food Safety Manager
- State Food Safety Proctor
Timeline
Assistant Manager II
Amazon
02.2023 - Current
Assistant Manager I
Amazon
06.2020 - 02.2023
Master of Arts - Government
California State University - Sacramento
Bachelor of Arts - Political Science
California State University - Long Beach
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